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Digital Banking / Transaction Notifications

Helping you stay on track with your money

  • It’s easy to spend money without thinking – in person, online or by direct debit – like that monthly gym membership you’ve forgotten about. Here's how Transaction Notifications work:

    • You'll receive an alert on your phone when you pay or are charged for something on your CommBank debit or credit card, or when a payment goes into your debit account. 
    • We also categorise your debit and credit card spend with Spend Tracker & Insights, to give you a better idea what you’re spending your money on and where you can cut back. 

    Great if you:

    • Need help with reminders of payments you’ve made
    • Want to track the detail of incoming and outgoing card transactions
    • Need a greater sense of control around your money and the activities on your account
    • Often avoid banking tasks

Start using Transaction Notifications

  Takes about 3 mins to set up

What you'll need:

  1. CommBank debit or credit card, with no additional cardholders
  2. The latest version of the CommBank app

New to CommBank? Open an everyday bank account and/or apply for a credit card to start using Transaction Notifications. 

How to turn transaction Notifications on

If needed, use the Log on button to log into the app

1. Log on to the CommBank app

At the bottom of the app screen, tap on Accounts

2. Tap ‘Accounts’

Select the account you want to enable notifications for

3. Tap your debit or credit card account

The 'Manage' button is the 3rd button under the balance details

4. Tap ‘Manage’

Scroll down and top on 'Transaction notifications'. Then select your notificaton preferences.

5. Tap ‘Transaction Notifications’

App notification example, showing a spend at a sandwich store

6. Select your notification preferences

You’ll then receive an alert on your phone every time you use your card. 

Plus real-time alerts in NetBank

  • You can also set up a billing and an overdraw alert in NetBank. Log on to NetBank, choose Settings then Notification settings under Profile (you can switch them off in Message preferences under Settings).

    Billing notifications

    • When a new bill arrives
    • When a bill is due in 3 days
    • When a bill is due today
    • When a bill is overdue

Overdraw notifications

  Takes about 3 mins to set up

Great if you:

  • Want to avoid or reduce any overdraw fees and interest charges due to troubles staying organised, or avoiding banking tasks
  • Benefit from proactive reminders and clear, timely updates

We’ll usually send you an SMS or notification in the CommBank app when your account is overdrawn.1

You just need to choose which account(s) you want to be notified about.

App screen showing example of overdrawn notification
App screen showing the 'Overdrawn notifications' menu item, where the 'My account is overdrawn' toggle has been enabled

Support

We can help

Things you should know

  • 1 There may be certain circumstances where we won’t send you a notification letting you know your account has been overdrawn (e.g. due to a technical failure). Please contact us if you’d like further information about this.

    Transaction Notifications are only available in the CommBank app to debit card cardholders of Smart Access, Complete Access, Streamline Basic and Everyday Offset accounts, CommBank credit cardholders with no additional cardholder and Corporate Credit and Charge cards.

    The CommBank app is free to download however your mobile network provider charges you for accessing data on your phone. Find out about the minimum operating system requirements on the CommBank app page. Terms and conditions are available on the app. NetBank access with NetCode SMS is required.