Take advantage of the wide range of features and benefits CommBank credit cards have to offer and get the card that's right for you. You can switch between our low rate, low fee and Awards credit cards.
In most instances you will receive a new credit card and a new credit card number, so we compile a list of your regular payments and our online switching service can help you switch regular direct debit payments to your new credit card account.
Check your eligibility
You're eligible to switch your credit card if:
You currently hold a Commonwealth Bank issued credit card
You're the primary cardholder
Your current credit limit matches the limit of the card you want to switch to
You're an Australian resident or have an Australian address
Call 13 2221, 8am to 7pm Monday to Friday and 9am to 2pm on Saturday (Sydney/Melbourne time), or
Visit any branch to complete your request form and have your form signed by a bank official to confirm your identity, before handing in or mailing (no stamp required) to:
CBA Credit Cards
Reply Paid 72551
Parramatta NSW 2124
Card switch not approved?
We may not be able to process your request to switch cards because:
Your current credit limit doesn't meet the limit of the card you wanted to switch to. Manage your limit
Your address isn't in Australia or you're not an Australian citizen
You've spent over your credit limit
Your account is in arrears or your balance is overdue
You're trying to switch to Ultimate Awards from a low rate or low fee card using the NetBank form
You've already started a request to switch cards
If you’re having problems switching your cards, try again a little later or call us on 13 2221, 8am to 7pm Monday to Friday and 9am to 2pm on Saturday (Sydney/Melbourne time).
What happens next?
Once your request is approved, we'll send you a confirmation letter and your card (including any additional card holders) within 10 working days. Your new card will have a new card number.
Once you've activated your new cards, your old credit card account will be closed.