Help & support
Break down a purchase or your credit card balance. You choose the amount you’d like to pay off based on the term and how much you can afford each month.
We know that your circumstances can change. At any time, you can cancel or pay off your plan early.
You can have up to 50 active plans at a time, on each eligible credit card. No additional credit checks are required.
Card purchase: To pay off a one-off purchase of $100 or more, made in the last 14 days with a 0% p.a. interest rate.*
The following fees apply:
The minimum transaction amount per term is:
Examples of purchase plans include annual insurances or utilities, home items like furniture and white goods, electronics and unexpected expenses.
Card balance: To pay off all or part of your card balance of $600 or more within a set time. Excludes cash advances, balance transfers and existing instalment plan balances.
Cash advance balance: To pay off all or part of your cash advance balance of $600 or more within a set time. Cash advance transactions include ATM withdrawals and transactions considered equivalent to cash e.g. traveller’s cheques.
You’ll need to choose an eligible purchase or balance to put on a plan.
All the details of your plan including your monthly instalment amount and due date, will be shown on your next monthly statement after you set up a plan. This includes your new payment options and a summary of your plan progress. You can also track your progress any time in NetBank or the CommBank app.
You’ll be asked to make your SurePay monthly instalment payment/s on your regular statement due date each month.
If you miss a monthly instalment payment, the unpaid instalment amount for that month will be returned to your main balance and you’ll be charged interest at the standard purchase/cash advance rate, which may have changed from when you first set up your SurePay plan. If you cancel a plan this will also apply to any outstanding balance.
If you miss three consecutive payments we’ll automatically cancel your SurePay plan. You won’t be charged a fee if your plan is cancelled – however any outstanding balance will be transferred back to your purchase (or cash advance) rate and added to the total owing on your latest statement on the cancellation date. From the transfer date, you’ll be charged interest at your accounts standard purchase (or cash advance) rate. Please refer to your most recent statement to confirm your card's current interest rate as this may have changed since you first set up your SurePay plan.
Remember: when you set up an instalment plan you'll still need to meet your current and future monthly minimum payments.
When you have a SurePay instalment plan, your payments to your credit card will be applied as follows:
This means that your current monthly instalment payments are always paid first, even if you have other balances with higher interest rates (such as cash advances or purchases not in a plan). If this no longer suits you, you may cancel your plan at any time.
SurePay is available on eligible personal credit cards and Business Awards cards.
To set up a plan:
Alternatively, call us on 13 2221, or visit your nearest branch.
If you’d like to hear about the latest SurePay program offers, you can update your message preferences in NetBank. Simply log on, go to ‘Settings’, select ‘Message preferences’, and opt in to receive direct marketing offers under ‘Special offers, products & offers’.
You won't be able to apply for an instalment plan if you don't meet our criteria (e.g. if you have exceeded your limit or you are in default). Instalment plans are not available on CommBank Neo, non-Awards Business Cards, corporate cards or balance transfers. The terms of the CommBank Credit Card Conditions of Use relating to instalment plans (section 5) will apply.
While you have an instalment plan, we apply your credit card payments first to your current monthly instalments. This will apply even when you have other card balances with a higher interest rate, such as cash advances and purchases not on a plan.
Any interest-free period on purchases will no longer apply once the purchase is put on a plan.
You can cancel your instalment plan at any time. When a cancellation is processed, the outstanding instalment balance will be transferred to your purchases balance (or cash advance balance for cancelled cash advance plans) and accrue interest from the transfer date at your account’s standard purchase (or cash advance) rate, which may have changed from when you first set up your SurePay plan.
If you miss a monthly instalment payment, the unpaid instalment amount for that month will be returned to your main balance and you'll be charged interest at the standard purchase/cash advance rate which may have changed from when you first set up your SurePay plan. If you cancel a plan this will also apply to any outstanding balance.
If you miss three consecutive payments we’ll automatically cancel your SurePay plan. You won’t be charged a fee if your plan is cancelled – however any outstanding balance will be transferred back to your purchase (or cash advance) rate and added to the total owing on your latest statement on the cancellation date. From the transfer date, you’ll be charged interest at your accounts standard purchase (or cash advance) rate. Please refer to your most recent statement to confirm your card's current interest rate as this may have changed since you first set up your SurePay plan.
*SurePay Purchase Plan terms and conditions
1. To pay off a one-off purchase of $100 or more, made in the last 14 days with a 0% p.a. interest rate for a fee of 2% for 3 month plans, 3% for 6 month plans and 5% for 12 month plans.
2. Minimum transaction amount per term: $100 for 3 months, $150 for 6 months and $300 for 12 months.
3. Your monthly plan repayment is calculated by dividing the total plan amount (including the set-up fee), by the number of months in the plan term. The set-up fee is included as part of your first Monthly Instalment Payment, and when you make your first repayment, the repayment will be used first towards paying off the set-up fee, then towards the purchase amount. The fee is non-refundable if you cancel or pay off your plan early.
4. The 0% p.a. interest rate is only available for ‘Card purchase plans’ and not ‘Card balance plans’ or ‘Cash advance balance plans’.
Commonwealth Bank of Australia ABN 48 123 123 124 AFSL and Australian credit licence 234945.
