Help & support
SurePay instalment plans are a feature designed to help you manage your credit card repayments. You can split your purchases or break down your credit card balance into smaller, manageable instalments.
Take advantage of 0% interest on an instalment plan for purchases. A set-up fee applies.
Choose the amount you'd like to pay off based on the term and how much you can afford each month.
Budget confidently knowing what you owe each month on your instalment repayments, without any unexpected charges.
We know that circumstances can change. Cancel or pay off your plan early without any additional fees.
Pay in 3 months
$1,800 purchase
$612 per month for 3 months (inc. 2% set up fee, 0% interest)
Pay in 6 months
$3,000 purchase
$515 per month for 6 months (inc. 3% set up fee, 0% interest)
Pay in 12 months
$4,800 purchase
$420 per month for 12 months (inc. 5% set up fee, 0% interest)
On the CommBank App, go to Accounts > choose credit card > Manage > SurePay plans
Or go to Accounts > choose credit card > tap SurePay instalment plans
Tap Set up a plan, select Purchase plan, then choose the eligible purchase you want to pay off.
See how your repayments change based on the term you choose.
You’ll see a summary of your plan to review before you confirm
SurePay Instalment Plans are available on our Essentials, Low rate, Low fee and Awards credit cards.
They aren't available on our Interest-free Low Fee cards, CommBank Neo cards, Non-Awards Business cards or Corporate cards.
You won’t be able to set up a plan if:
We may also reject a request if:
A one-off set-up fee will apply for Purchase plans. You’ll pay the fee in full as part of your first monthly instalment. The set-up fee will be displayed on your next statement and is non-refundable.
There is no set-up fee if you’re setting up a Balance or Cash Advance plan.
You can have up to 50 active plans at a time, on each eligible credit card.
You can set up a SurePay purchase plan for a single purchase made within the last 14 days. The purchase must be at least $100 for a 3-months plan, $150 for a 6-month plan and $300 for a 12-month plan. At any given time, you can have up to 50 SurePay instalment plans on your CommBank credit card.
It may take up to 3 business days. You will see a ‘Pending’ status on the plan in the ‘Your Plans’ tab of SurePay within the CommBank app. Once set up, we will send you a confirmation email with information about your plan.
Your first monthly instalment and payment options will be shown on the next statement you receive after setting up the plan. The payment due date will align to your normal statement billing date.
You can also track your progress any time in the CommBank app.
Your monthly instalment amount will include the total monthly repayment for all your SurePay plans plus any minimum payment due on your main balance. This is displayed on your monthly statement as the ‘Instalment payment’ amount.
Continue to pay the Instalment amount each month to ensure your SurePay plan/s are paid off as planned and at least the minimum amount on your main balance.
At any time you can choose to pay a higher amount.
If you miss a monthly instalment the missed instalment amount will move to the main balance on your credit card.
If you miss three instalments in a row, your plan will be cancelled and the total remaining amount will be moved to the main balance on your credit card.
For any amount returned to your main balance, interest will apply to the outstanding amount from the transfer date at your account’s standard purchase/cash advance rate. For details, refer to your most recent statement, as rates may have changed after you first set up your instalment plan.
You can cancel your SurePay plan at any time in the CommBank app. There is no fee to cancel a plan.
If a plan is cancelled, the total remaining amount will be moved to your main balance.
For any amount returned to your main balance, interest will apply to the outstanding amount from the cancellation date at your account’s standard purchase/cash advance rate. For details, refer to your most recent statement, as rates may have changed after you first set up your instalment plan.
Cancelling an instalment plan is likely to impact your interest-free periods.
Any payment you make to your account at any time will be applied in this order:
1. SurePay monthly instalment due (even if there are other balances with higher interest rates);
2. Other account balances (from purchases or cash advances);
3. Your remaining SurePay balances.
If you have multiple SurePay instalment plans, payments you make go to the plan with the highest interest rate first. If rates are the same, they go to the oldest plan first.
The interest rate will be fixed for the full term of the plan.
Any interest-free period on purchases will no longer apply to the purchase or balance you set up on a SurePay Plan.
You may be eligible for interest free periods on purchases not in a plan if each month, you pay off all non-instalment balances plus your monthly instalment payment/s by the due date each month.
Yes, your statement will include your SurePay monthly instalment due, payment options, and a summary table of your instalment plans.
For more information, go to understanding credit card statements.
The CommBank Credit Card Conditions of Use (Section 5) relating to instalment plans will apply.
Am I eligible?
SurePay Instalment Plans are available on our Essentials, Low rate, Low fee and Awards credit cards.
They aren't available on our Interest-free Low Fee cards, CommBank Neo cards, Non-Awards Business cards or Corporate cards.
You won’t be able to set up a plan if:
We may also reject a request if:
How will my repayments be applied?
Any payment you make to your account at any time will be applied in this order:
1. SurePay monthly instalment due (even if there are other balances with higher interest rates);
2. Other account balances (from purchases or cash advances);
3. Your remaining SurePay balances.
If you have multiple SurePay instalment plans, payments you make go to the plan with the highest interest rate first. If rates are the same, they go to the oldest plan first.
What about the interest-free period?
This will end once the purchase or balance is placed on a plan.
What happens if a payment is missed or a plan is cancelled?
For any amount returned to your main balance, interest will apply to the outstanding amount from the transfer date at your account’s standard purchase/cash advance rate. For details, refer to your most recent statement, as rates may have changed after you first set up your instalment plan.
* SurePay Purchase Plan terms and conditions
1. To pay off a one-off purchase of $100 or more, made in the last 14 days with a 0% p.a. interest rate for a fee of 2% for 3 month plans, 3% for 6 month plans and 5% for 12 month plans.
2. Minimum transaction amount per term: $100 for 3 months, $150 for 6 months and $300 for 12 months.
3. Your monthly plan repayment is calculated by dividing the total plan amount (including the set-up fee), by the number of months in the plan term. The set-up fee is included as part of your first Monthly Instalment Payment, and when you make your first repayment, the repayment will be used first towards paying off the set-up fee, then towards the purchase amount. The fee is non-refundable if you cancel or pay off your plan early.
4. The 0% p.a. interest rate is only available for ‘Card purchase plans’ and not ‘Card balance plans’ or ‘Cash advance balance plans’.
Commonwealth Bank of Australia ABN 48 123 123 124 AFSL and Australian credit licence 234945.
