What happens next?
- Once your request is approved, we'll send you a confirmation letter and your card (including any additional card holders) within 10 working days. Your new card will have a new card number.
- Once you've activated your new cards, your old credit card account will be closed.
- Direct debits and regular payments will not be automatically transferred over to your new card – you will need to do this. See your regular payments. You can still view your past statements for your old account in NetBank: Where can I find past statements?
- Our online switching service can help you switch regular direct debit payments to your new credit card account.