Help & support
Take advantage of the wide range of features and benefits CommBank credit cards have to offer and get the card that's right for you. You can switch between our low rate, low fee and Awards credit cards.
In most instances you will receive a new credit card and a new credit card number, so we compile a list of your regular payments and our online switching service can help you switch regular direct debit payments to your new credit card account.
You're eligible to switch your credit card if:
Switching to Ultimate online is only available for existing CommBank Awards cards holders. If you’re a non-Awards customer looking to switch you can contact us on 13 2221, 8am to 7pm Monday to Friday and 9am to 2pm on Saturday (Sydney/Melbourne time).
Switch to the new Ultimate Awards card quickly and easily online.
The online feature is only available for existing eligible CommBank Awards credit cards holders.
We may not be able to process your request to switch cards because:
If you’re having problems switching your cards, try again a little later or call us on 13 2221, 8am to 7pm Monday to Friday and 9am to 2pm on Saturday (Sydney/Melbourne time).