We may not be able to process your request to switch cards because:
- Your current credit limit doesn't meet the limit of the card you wanted to switch to. Manage your limit
- Your address isn't in Australia or you're not an Australian citizen
- You've spent over your credit limit
- Your account is in arrears or your balance is overdue
- You're trying to switch to Ultimate Awards from a low rate or low fee card using the NetBank form
- You've already started a request to switch cards
If you’re having problems switching your cards, try again a little later or call us on 13 2221, 7am – 9pm Sydney/Melbourne time, 7 days a week.