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What you need to know about credit card travel insurance

What you need to know about credit card travel insurance

Some credit cards come with included international travel insurance, which can be very handy when holiday time comes around.

There are no guarantees when you travel, but having travel insurance can help you be prepared should something unexpected happen. Before you take out a travel insurance policy, however, it’s worth noting that some credit cards offer included or complimentary international travel insurance as one of their perks.

To make sure you’re covered for everything you’ll need when travelling, it’s important to have a good understanding of how included international travel insurance works. Ask yourself these questions to help choose the right credit card that will offer you the right coverage.

Is your credit card eligible?

Not all credit cards offer included or complimentary travel insurance. If you’re looking at taking out a credit card, and international travel insurance is important to you, keep this front of mind when deciding on your card. If you already have a credit card, check with your provider whether or not it includes international travel insurance.

CommBank Gold, Platinum and Diamond credit cards all offer included international travel insurance as standard. You need to activate your insurance in NetBank or the CommBank app before you travel to receive comprehensive cover.

Is it the right type of coverage for you?

Every insurer offers different level of coverage for different things. Just as you would when looking to take out any other insurance policy, check what you would – and would not – be covered for with the credit card’s included international travel insurance. Key things worth knowing include:

  • Who is covered?
  • What are the cover limits?
  • What are the excesses?
  • Are there any exclusions?
  • Are you covered for any pre-existing medical conditions?

If there are some specifics you want to be covered for – to cover emergency rescue caused by extreme weather conditions during a skiing trip, for example – with the international travel insurance available with CommBank Gold, Platinum and Diamond credit cards you can add them in for a cost and effectively top up your insurance policy.

Does the included international travel insurance need to be activated?

Every policy is different, but it’s likely you’ll need to activate the travel insurance on your credit card before you travel. This may be done by purchasing part or all of your trip using your card, or it could just be by letting your financial institution know you’re travelling.

With CommBank, you can easily activate your credit card’s included international travel insurance in NetBank or through the CommBank app^. We’ll then provide you with a unique policy number and Certificate of Insurance and comprehensive coverage – including for cancellation fees and lost deposits.

CommBank emergency details

  • Lock, Block, Limit your CommBank credit card or lock your Travel Money Card for added security
  • Cancel and order replacement CommBank cards in NetBank or the CommBank app
  • Call us 24/7 on +61 2 9999 3283 to report lost or stolen CommBank cards
  • Call Allianz Global Assistance 24/7 on +61 7 3305 7499 if you’ve got travel insurance included with the your credit card or a separate CBA Travel Insurance policy and want to make a claim.

^ If you don’t activate you’ll receive Base cover, which includes personal liability cover and overseas emergency medical assistance and hospital expenses only. Restrictions, exclusions (including for pre-existing medical conditions and persons aged 80 years or over), limits and excesses apply. Please read the Credit Card Insurances Product Disclosure Statement and Information Booklet ( for full details. Insurance is issued and managed by AWP Australia Pty Limited (trading as Allianz Global Assistance) (AFSL No.245631 ABN 52 097 227 177) on behalf of the insurer Allianz Australia Insurance Limited (AFSL No. 234708 ABN 15 000 122 850) for Commonwealth Bank of Australia (‘CBA’) (ABN 48 123 123 124, AFSL 234945). This article is intended to provide general information of an educational nature only. It does not have regard to the financial situation or needs of any reader and must not be relied upon as financial product advice.