If you have been charged an incorrect fare, complete a Contactless Transport Payments Reimbursement Form located on the transportnsw.info website. Transport for NSW will assess the request in line with its policy – any refunds will be returned to your account.
1 Lock, Block, Limit does not apply to transactions that are flagged as recurring (e.g. direct debits) and transactions not sent to us for authorisation. Except for the spending cap, transactions made via Tap & Pay set up on a compatible smartphone or via a PayTag are not blocked. Some transactions made via CommBank branches, telephone, online or mobile banking, including transfers to other accounts, bill payments, and assisted cash withdrawals are also excluded. Other conditions apply.
2 Full terms and conditions available on the CommBank app. The CommBank app is free to download however your mobile network provider charges you for accessing data on your phone. The CommBank app is available on Android operating systems 4.4+ and iOS operating system 9.0+. NetBank access with NetCode SMS is required.
3 Our 100% security guarantee protects you from unauthorised transactions on personal and business accounts when you protect how you access your accounts and tell us if something is wrong. Tell me more.
4 Each passenger must have their own separate card or device. If customers are travelling with children, customers should buy them an Opal single trip ticket from a ticket machine or get a Child / Youth Opal card from an Opal retailer. Customers cannot pay multiple fares using the same card or device.
Note: We are aware of an issue where some CommBank Visa Awards credit cards are not functioning with the Opal readers. This issue only affects CommBank Visa Awards credit cards issued between September 2016 and December 2017. All other CommBank Visa cards function correctly. We can replace affected cards for these customers. In the meantime, they will need to use another credit/debit card, obtain an Opal card or purchase a single trip ticket.