Help & support
You can link your PayID to an eligible CommBank transaction account in the CommBank app or NetBank.
You don’t need your own PayID to send money. You just need:
If the recipient’s PayID is an email address, ABN/ACN or Organisation ID:
Select 'PayID (Email/Other)' from the option tabs and locate the PayID type you would like to pay to. Enter the details provided such as their email address and press next.
If this has been registered as a PayID, the logo will display alongside their chosen PayID name. If this is the person you want to pay, tap 'OK'.
PayID is also available within Netbank.
If you’ve paid money to this account before, the payment will appear in less than a minute. First-time payments to a new payee may be held up for up to 24 hours as a security measure.
When you make a payment to someone using their PayID there are some major differences compared to traditional payments between banks.
We’ve been working with the other Australian banks to ensure that real time payments are just as secure as the payments you make today.
To receive payments using PayID you’ll need to register your mobile number or email address as a PayID using the CommBank app or NetBank
In the CommBank app:
Once registered, your PayID is linked to your chosen account.
Once it’s set up, when someone owes you money, simply ask them to pay you using your PayID. Give your PayID (for example, your mobile number) to the person paying you. from Step 1. If they are with a participating bank, they can log on to their mobile or internet banking and make a PayID payment. Each bank does this differently but usually this will be integrated into the Pay Someone/Pay Anyone feature of their online banking app or website
Whenever someone pays you using your PayID, your name will appear. All they have to do is confirm it’s you. Their bank will securely transfer the money into your account, usually in less than a minute
You’ll see the payment in your account’s transaction history. When you send or receive a payment using PayID you may see the Osko® logo in your payment confirmation or account transaction history. This indicates that the payment was sent using the New Payments Platform (NPP) infrastructure using Osko®
You’ll receive a notification once the funds arrive (if notifications are enabled)
You don’t need a PayID to send a PayID payment. All you need is the CommBank app or Netbank and the PayID of the person you want to pay.
A PayID can only be used to pay money into your account, never take money out. Your actual account details will not be visible during the payment process.
To make payments to a PayID, you will need the CommBank app or Netbank. The person you want to send the payment to must also have registered the PayID you use with a participating bank. A payment may be held for up to 24 hours the first time it is directed to a sender’s account. The delay is so fraud security checks can take place. It gives you time to alert us about any unauthorised or suspicious activity on your account. Subsequent payments should be received in under one minute.
There are currently no fees for payments using a PayID via the CommBank app or Netbank.
You'll only be able to send or receive PayID payments if your friends and family are with a participating financial institution. Not all Australian financial institutions are using the New Payments Platform (NPP). For a list of participating banks, see the NPP website.
You can still make and receive payments with these friends and family using a BSB and account number, but the payment may not be transferred in real time.
1 Payments to someone new may be put on a hold. This allows us to check for fraud and gives you time to let us know if the payment looks suspicious.
PayID® is a registered trademark of NPP Australia Limited.
The target market for this product will be found within the product’s Target Market Determination, available here.
