Help & support
You'll only be able to send or receive PayID payments if your friends and family are with a participating financial institution. Not all Australian financial institutions are using the New Payments Platform (NPP). For a list of participating banks, see the NPP website.
You can still make and receive payments with these friends and family using a BSB and account number, but the payment may not be transferred in real time.
1 Payments to someone new may be put on a hold. This allows us to check for fraud and gives you time to let us know if the payment looks suspicious.
2 Our 100% security guarantee protects you from unauthorised transactions on personal and business accounts when you protect how you access your accounts and tell us if something is wrong. Tell me more.