How to send money with PayID

  1. Check that you have the latest version of the CommBank app
  2. Select 'Pay someone' from the homepage

    If the recipient’s PayID is a mobile number:
    Select Mobile Number from the options and locate the person you want to pay from your phonebook, or press the + sign to enter their mobile number. If their mobile number has been registered as a PayID, the logo will display alongside their chosen PayID name. If this is the person you want to pay, click proceed.

    If the recipient’s PayID is an email address, Landline number, ABN/ACN or Organisation ID:

    Select the + sign in the top right-hand side corner. From the menu of options, click more. Locate the PayID type you would like to pay to and enter the details provided e.g. their email address.

    If this has been registered as a PayID, the logo will display alongside their chosen PayID name. If this is the person you want to pay, click proceed.
  3. Enter the amount you want to pay and a description in the 280 character field.
  4. Confirm your payment. The person that you’re transferring money to will be able to see the payment appear within the transaction history of the account linked to their PayID.

    If you have paid money to this account before, the payment will appear in less than a minute.  First time payments to a new payee may be held up for up to 24 hours as a security measure. 

Why pay with PayID?

When you make a payment to someone using their PayID there are some major differences compared to traditional payments between banks.

  • You can send payments without having to ask for, or remember BSB and account details
  • PayID will display a name before you send payment, so you can confirm you’re sending money to the right person
  • Payments to participating banks will be received in near real time1
    (if you’ve paid them from that account before)
  • There’s more information available in the transaction description, with 280 characters available
  • It’s secure, with fraud detection and the CommBank security guarantee2

We’ve been working with the other Australian banks to ensure that real time payments are just as secure as the payments you make today.  CommBank customers benefit from a number of security features including:

  • NetCode SMS or in-app notifications for mobile number verification
  • Payments for CommBank customers will be limited to <$1,000
  • Real-time fraud checks and holds to new payees

How do I receive money?

  1. To receive payments using PayID you’ll need to register your mobile number or email address as a PayID using the latest version of the CommBank app
  2. Once it’s set up, when someone owes you money simply ask them to pay you using your PayID, from Step 1. If they are with a participating bank, they can log on to their mobile or internet banking and make a PayID payment.Each bank does this differently but usually this will be integrated into the Pay Someone/Pay Anyone feature of their online banking app or website
  3. Whenever someone pays you using your PayID, your name will appear. All they have to do is confirm it’s you. Their bank will securely transfer the money into your account, usually in less than a minute
  4. You’ll see the payment in your account’s transaction history. When you send or receive a payment using PayID you may see the Osko® logo in your payment confirmation or account transaction history. This indicates that the payment was sent using the New Payments Platform (NPP) infrastructure courtesy of Osko by BPAY™
How to receive money

FAQs

Do I need a PayID to send a PayID payment?

You don’t need a PayID to send a PayID payment. All you need is the latest version of the CommBank app and the PayID of the person you want to pay. 

Will all of the payments I make be instant?

To make payments to a PayID, you will need the latest version of the CommBank app. The person you want to send the payment to must also have registered the PayID you use with a participating bank. A payment may be held for up to 24 hours the first time it is directed to a sender’s account. The delay is so fraud security checks can take place. It gives you time to alert us about any unauthorised or suspicious activity on your account. Subsequent payments should be received in under one minute.

Can my account be accessed through my PayID?

A PayID can only be used to pay money into your account, never take money out. Your actual account details will not be visible during the payment process. 

Can I send a payment to a PayID through my NetBank?

You can update and maintain your PayID through NetBank however you can only send PayID payments through the CommBank App and not through NetBank at this time.

Are there any charges or fees to send a PayID payment?

There are currently no fees for payments using a PayID via the CommBank app.

Do I need a PayID to send a PayID payment?

You don’t need a PayID to send a PayID payment. All you need is the latest version of the CommBank app and the PayID of the person you want to pay. 

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Which banks are participating?

You'll only be able to send or receive PayID payments if your friends and family are with a participating financial institution. Not all Australian financial institutions will be using the New Payments Platform (NPP) when it's launched. For a list of participating banks, see the NPP website.

You can still make and receive payments with these friends and family using a BSB and account number – the payment just won’t be transferred in real time.

Things you should know

For security reasons, a hold may apply on first time payments. The delay allows fraud security checks to take place and gives you time to alert us to unauthorised or suspicious activity on your account. Subsequent payments should be received in under a minute.

2 We’ll cover any loss due to unauthorised transactions on your account, as long as you protect your cards, devices, client numbers, PINs, passwords and any other access methods, and immediately notify us of their loss, theft or misuse or any suspicious activity on your account.