Keep in mind you can only register a single PayID to one account at a time. This means if you register your mobile number to your personal account, you won’t be able to use it as a PayID with any of the other accounts you have (like a business transaction account). You can always register another PayID type such as an email address.
To receive payments you’ll need to register your Australian mobile number3 or email address as a PayID using the latest version of the CommBank app. It only takes a couple of minutes.
Friends, family and customers will then be able to pay you through their own bank’s mobile or internet banking using your PayID.
To send payments to someone else, they just need to provide you with their PayID.
This may be their mobile number however other PayID types may include email, ABN, ACN and landline phone number, depending on their bank.
To register a PayID for your business you will need to be the owner (proprietor) of the business, with the authority to operate an eligible business account. You’ll also need an Australian mobile phone number or email address and the latest version of the CommBank app.
Soon you’ll be able to register your ABN/ACN as a PayID for your business account so you’ll be able to provide your customers with a PayID specific to your business, and multiple partners in the business will be able to use the same PayID.
Why can’t I register a PayID for my business?
To register, you need to be the owner (proprietor) of a trading entity with the authority to operate a business account that is eligible for PayID.
Can I use my mobile number as a PayID for both my personal and business account?
A single PayID, such as your mobile number, can only be registered to one account. An alternative PayID, such as an email address or ABN, can be registered to another account. We will introduce ABN/ACN as a PayID type at a later stage.
Which CommBank accounts are eligible for PayID registration?
There are a number of CommBank accounts which can be linked to your PayID. See the full list of eligible accounts.
Will all of the payments I make be instant?
To make payments to a PayID, you'll need the latest version of the CommBank app. The person you want to send the payment to must also have registered the PayID you use with a participating bank. A payment may be held for up to 24 hours the first time its directed to a sender’s account. This allows fraud security checks to take place. It also gives you time to alert us about any unauthorised or suspicious activity on your account. Subsequent payments should be received in under one minute.
What security measures have you taken to ensure near real-time payments are safe?
We’ve been working with the other Australian banks to ensure that payments are just as secure as the payments you make today. In addition, CommBank customers benefit from a number of security features including:
1 For security reasons, a hold may apply on first time payments.
2 We’ll cover any loss due to unauthorised transactions on your account, as long as you protect your cards, devices, client numbers, PINs, passwords and any other access methods, and immediately notify us of their loss, theft or misuse or any suspicious activity on your account.
3 To prevent fraud we can only allow you to register the primary mobile number already linked to your CommBank customer profile. If you would like to use a different mobile number or need to update your details please call 13 2221.
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