Help & support
For a straightforward home loan (e.g. you’re a solo borrower or not self-employed), we’ll need to see proof of identity, income and how much you owe should you apply in person with a Home Lending Specialist, or have them on hand if you choose to apply online.
How much ID you need to bring along will depend on whether you’re a new or existing CommBank customer.
Calculate your current living expenses and consider any changes you may choose to make in the future, should your home loan be approved. Living expenses are the funds you need to maintain a reasonable standard of living, including expenses such as food, transport, clothes, utilities, education and healthcare. We’ll ask you for a breakdown of your monthly living expenses.
If you're earning rental income we'll also ask you for an estimate of your rental expenses for each investment property.
You can apply online for a home loan in 10 minutes and get a response in just 60 seconds.
Sit down with one of our Home Lending Specialists in-branch or at your home or work, to compare home loans and find one that’s right for you. You can also speak with us over the phone.
We’ve got flexible home loan options to suit your changing lifestyle.
Get help from Ceba in the CommBank app or connect with a specialist who can message you back. You’ll need CommBank app notifications turned on so you know when you’ve received a reply.
Book instantly to speak to a Home Loan Specialist at a time that suits you.
Redraw, change your repayments or loan type to better meet your needs and more.
Fast-track your call, see expected wait times and connect with a specialist in the CommBank app.
Get instant help from our virtual assistant or chat to a specialist.
We collect your personal information so we can contact you to make an appointment to discuss a home loan and other products that may be of interest to you. For more details about how we handle your personal information, or how you can access or correct your personal information or contact us with any feedback, see our Privacy Policy.