Help & support
Pre-fill your details in as little as 10 minutes and begin your home loan application in app, before talking to a Home Lending Specialist.
The Application status tracker in CommBank app makes it easy to instantly resume and track your application at any time, providing transparency through the home buying process. It’s a safe and secure way to complete tasks and upload documents for your home loan application.
Our app provides you with useful guidance, tools and insights to help you through your home buying journey with expert assistance on hand when you need it. Search for your new home or investment property and see how much you can borrow with our calculators.
Get ahead in your home buying journey by applying for conditional approval, whether you've found your dream home or just starting your search1.
Application steps
We have tools, calculators and home buying guides to support your journey. Whether you’re looking to refinance to CommBank, invest or buy your first home, we can help.
By downloading the CommBank app and completing your details, we’ll be able to get you onboarded as a new customer and ensure that we can provide you with the best service. You’ll need to have access to the app to start or join an application.
Yes, starting online allows you to start your application in your own time, then it’s handed over to a lender who will get in contact to discuss and help finalise your application.
If you have your physical ID handy, this process will take you less than 10 minutes to complete.
You’ll need to have one or more of the following – Australian driver's license, Medicare card, passport or Australian birth certificate.
If you aren’t already a CommBank customer, you’ll need to visit your local CommBank branch to provide your relevant documents and complete verification. Visit our website for more information for overseas residents.
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QR codes are provided for your convenience and the location you’re taken to will not ask you sensitive information, banking information like your NetBank Client ID, password, or NetCode; or include a link to log in. Always type commbank.com.au into a browser or use the CommBank app to securely access your banking. For more information on protecting yourself online, visit commbank.com.au/hoax.
The CommBank app is free to download however your mobile network provider charges you for accessing data on your phone. The CommBank app is available on Android and iOS operating systems (minimum operating system version requirements may apply). Learn more at commbank.com.au/app.
Terms and conditions are available on the CommBank app. NetBank access with NetCode SMS is required.
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As this information on this website has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances.
The target market for these products will be found within the product’s Target Market Determination, available at commbank.com.au/tmd
Applications for finance are subject to the Bank’s normal credit approval. Fees and charges may be payable. Full terms and conditions will be included in our loan offer.
Please view our Financial Services Guide, Product Disclosure Statements and Terms and Conditions for personal products at Important information - personal - CommBank.
1 Conditional pre-approval provides an estimate of the amount you can borrow based on the information you provide. The loan attributes, as well as interest rate changes, may result in changes to the amount you can borrow. The amount you can borrow is also subject to verification of your financial position, satisfactory security and to the Bank’s normal credit approval. It shouldn’t be considered an approval for a loan or a loan offer. Full terms and conditions (including fees and charges payable) will be included in the Bank’s offer documents, if an offer is made.
