Help & support
To manage your CBA direct debit repayments where the linked bank account is in your personal name(s), you can do so via the following options:
For direct debit requests (DDR) from another financial institution or from any accounts not in your personal name(s), please review and complete the DDR form before contacting us.
If you have a variable rate home loan with us and you’re paying Principal and Interest, you can:
We’ll need to check that your new repayment amount allows you to repay the loan in the remaining loan term.
If you have a Fixed Rate home loan, are paying Interest Only or are otherwise unable to make changes yourself in NetBank, contact us. If there is more than one person authorised to operate on the loan, you’ll need to visit your nearest branch to make any changes.
If you have a Variable Rate home loan and make Principal and Interest repayments, you can choose to make your home loan repayments monthly, fortnightly or weekly.
For Interest Only payments, you can only pay monthly.
If your circumstances change unexpectedly, accessing additional home loan repayments you’ve made could be an option.
If your circumstances do change, and you think you’ll find it difficult to meet your required repayments, we can help.
Talk to one of our lenders to discuss your options, which can include extending your loan term to reduce your required monthly repayments.
Complimentary protection may be available for your eligible Owner Occupied home loan repayments if you or your spouse or dependant is medically certified with a terminal illness or passes away.
See what options are available to home loan customers needing financial assistance.
Get instant answers from our virtual assistant, or connect to a specialist to discuss your options. Make sure you have notifications for the CommBank app turned on.
Book instantly to speak to a Home Loan Specialist about a new loan at a time that suits you.
Redraw, change your repayments or loan type to better meet your needs and more.
Fast-track your call, see expected wait times and connect with a specialist in the CommBank app.
Get instant help from our virtual assistant or chat to a specialist.
As this advice has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances before acting on the advice. You should also read our Financial Services Guide.
