Help & support
Having car insurance may help protect you against financial loss if your car is involved in an accident. Compare different levels of cover for your car, then start your quote — you can switch covers before purchase. You can add Optional Covers or Services for an extra cost3. You'll need to decide what level of cover is right for you based on your needs and budget.
These policy overviews are a guide only. For information on the full coverage, exclusion, limits and excesses, read the Product Disclosure Statement (PDS) and the Financial Services Guide (FSG) before applying. If you have questions about whether this product is suitable for you, refer to the Target Market Determination (TMD) for more details. All policies are subject to Hollard's underwriting criteria.
You may be eligible for Comprehensive Saver – all the Comprehensive benefits for a lower premium.3
Car Insurance to suit your lifestyle. You can choose to include Optional Covers or Services3 for an added cost.
24/7 emergency support, Australia-wide. Includes minor roadside repairs, flat battery assistance, flat tyre changes and more.
Covers the cost of repairing or replacing your windscreen or window glass (including sunroof glass) if it is accidentally broken or damaged.
A hire car can be arranged for up to 14 days following an accident. Alternatively, you’ll be reimbursed for the cost of hiring a car similar in make and model to yours, of up to $75 a day for 14 days.
Manage your insurance and submit claims 24/7 via the CommBank app or NetBank.
Spread the cost of your premium across the year.
Choose from a range of options depending on your needs.
You can make a claim 24/7 through the My Claims Portal, accessible through Netbank or the CommBank App.
Or call 13 1361 to speak to our Claims team. Our team can help with any car insurance claims, including windscreen or window glass claims. You’ll receive immediate confirmation once you make a claim, and the team will advise you of the next steps.
Our Claims team are available at 13 1361
Mon-Fri, 8am-8pm (Sydney/Melbourne time)
Sat, 8am-5pm (Sydney/Melbourne time)
Choosing the right car insurance policy for you depends on various factors, including your individual needs and the level of coverage you require. Here are some tips to help you decide:
1. Assess your needs: consider the value of your vehicle, your driving habits and your financial situation. Determine the level of coverage you need based on these factors.
2. Consider affordability: evaluate the cost of premiums and any applicable excesses. Find a balance between the coverage provided and what you can afford.
3. Look for optional extras: many policies will come with optional extras you may be able to add to your insurance, such as roadside assistance. Consider which of these are important to you and look for policies which may offer cover for these.
Both Comprehensive and Comprehensive Saver provide our highest level of car insurance cover, including cover for accidental damage, theft, fire2, and damage you cause to other people’s cars or property.
The difference is in how many kilometres you plan to drive each year, which impacts your premium:
An excess is the amount(s) of money you pay or must contribute towards the cost of a claim. There are different excess(es) depending on what your claim relates to.
Some customers choose to increase their nominated basic excess amount to reduce the premium payment. If you do need to make a claim on your policy, we will let you know if you are required to pay an excess in order to finalise your claim. All excess amounts applicable to your cover are listed on your Certificate of Insurance. For more details, refer to PDS and PEDG.
Anyone who is a regular driver should be listed on the policy as a ‘declared driver’. If they aren’t listed, you’re still covered, but additional excesses may still apply. Learner drivers do not need to be listed until they obtain their ‘P’ plates.
Call 13 1361 to add additional drivers to your policy.
If you replace your car with another car during your period of insurance, you'll be given up to 14 consecutive days of temporary cover for your replacement car.
The temporary cover applying to your replacement car will be:
You must contact 13 1361 before the end of the 14 days for cover over the new car to continue.
Car Insurance does not cover you for driving Uber or other ride sharing services.
Yes, you’ll be covered if the international driver’s licence is current (and is recognised by Australian law as valid for driving in Australia) and provided that the claim is covered under your policy.
4 things to know about car insurance
If you've just bought a car or are looking to renew your current car insurance, start here.
What to do when you have a car accident
Learn what steps to take in the event of a car accident.
The costs of owning a car
Make sure you're aware of all the costs that come with your new wheels.
View your existing policy details within the Accounts list in NetBank or the CommBank app. (CommBank customers only)
To update your policy, call 13 1361
Find the Car Insurance Product Disclosure Statement (PDS) and other important forms for current policies, including those purchased on/after 20 August 2025 and renewing on/after 27 April 2026.
* This offer is made by Commonwealth Bank of Australia ABN 48 123 123 124, AFSL 234945 (CBA). A Fuel Smart eGift Card to the value of $75, is offered to eligible CommBank customers who purchase either of the following eligible Car Insurance products issued by Hollard and distributed by CBA: a) Comprehensive Car Insurance policy or b) Comprehensive Saver Car Insurance policy (each of these constitute an ‘Eligible Policy’).
To receive your Fuel Smart eGift Card, you must purchase your Eligible Policy online via NetBank or the CommBank app, between 12:01am (AEDT) 16 February 2026 and 11:59pm (AEST) 30 April 2026. You are required to have held and made payment of at least three (3) months’ worth of premiums for the Eligible Policy.
Your Fuel Smart eGift Card will be issued by a third-party fulfilment partner, Prezzee, who will send you, via email from [email protected] notification of your eligibility of the Offer within 180 days from the commencement date of your Eligible Policy and a link to activate your Fuel Smart eGift Card. You must select and activate your Fuel Smart eGift Card within 90 days of receiving the activation link from Prezzee. If you do not activate your Fuel Smart eGift Card within 90 days, it will be forfeited, and no acquisition offer/benefit will be paid. Once you’ve activated your Fuel Smart eGift Card, it will remain valid for 3 years from the activation date. The Fuel Smart eGift Card is redeemable for gift cards up to the value of $75 of participating fuel retailers available via Prezzee’s online platform at www.prezzee.com.au. Once redeemed, the new Fuel Smart eGift card/s will have new expiry dates and the specific retailer’s gift card terms and conditions will apply. Expired Fuel Smart eGift Cards cannot be extended or replaced. Any unused balance of the Fuel Smart eGift Card will not be awarded as cash.
In conjunction with this offer, all new Comprehensive and Comprehensive Save Car Insurance Cover will also receive up to 10% off your annual base premium when you apply online.
Only one (1) Eligible Customer per Eligible Policy is entitled to this Offer, including an Eligible Policy that is held in joint names. If an Eligible Policy has two (2) or more policyholders, the first policyholder named on the policy schedule will be eligible to claim the Offer.
Please call Hollard on 13 1361 as soon as possible if you do not wish to participate in the Offer; or you do not wish for your name and email address to be shared with Prezzee.
To view the eligibility criteria and full terms and conditions, click here.
1 This discount cannot be used in conjunction with any other discount (other than those listed in the relevant Product Disclosure Statement (PDS) or any Supplementary Product Disclosure Statement), saving or promotional offer, unless otherwise advised. This discount may be removed or changed effective from the renewal date. This discount cannot be backdated. This discount is applied to annual base premium and excludes levies, Government charges and Roadside Assistance. To find out more about how your premium is calculated, refer to the PDS and Premium, Excess and Discount Guide (PEDG).
2 Cover for damage caused by fire (including bushfire) or weather events is excluded for the first 24 hours of the policy (exceptions apply). Claim limits and other exclusions apply.
3 Subject to Hollard's acceptance criteria. Terms, conditions and exclusions apply. Read the Product Disclosure Statement (PDS) for more information.
4 Hollard Roadside Assistance is an Optional Service provided by Digicall Assist Pty Ltd. ABN 92 152 605 340. It is not an insurance product. Please refer to the Roadside Assistance Terms and Conditions for limits and exclusions.
Car Insurance is provided by Hollard Insurance Partners Limited ABN 96 067 524 216, AFSL 235030 (Hollard) and distributed by the Commonwealth Bank of Australia ABN 48 123 123 124, AFSL 234945 (CBA). Hollard is the insurer of this Car Insurance product. Hollard is not part of the CBA Group. CBA does not guarantee the obligations or performance of Hollard or the products Hollard offers. Neither CBA, nor any of its related bodies corporate accepts liability or guarantees payment of any claim or benefit in respect of general insurance products issued by Hollard. CBA may be paid a commission if Hollard issues you with a Car Insurance policy. Details are provided in the Financial Services Guide (FSG) by clicking on the link, or by calling 13 1361 for a paper copy.
For products issued by Hollard, information about the target market can be found within the product’s Target Market Determination.
This information has been prepared without considering your objectives, financial situation or needs. Before making any decision about this product you should consider this information in relation to your own circumstances. A Product Disclosure Statement (PDS) is available at all Commonwealth Bank branches, by downloading them from commbank.com.au or by calling 13 1361 and should be considered before making any decisions about this product. You should also read the Premium, Excess and Discount Guide (PEDG) and Financial Services Guide (FSG) by clicking on the links, or by calling 13 1361 for a paper copy.
Hollard is a signatory to the General Insurance Code of Practice, for more information on the code visit www.codeofpractice.com.au.
O’Brien is a registered trademark of O’Brien Glass Industries Limited.
