If your home is at risk of further damage or you are unable to live in it, call our Emergency Claims Assistance line anytime on 13 2423.
Check your Certificate of Insurance to see what and how much you're covered for. The Home Insurance Product Disclosure Statement (PDS) can explain more about Insured Events and how the excess is applied.
Have your policy and personal details ready, along with details of the loss or damage, descriptions, receipts and photos of contents lost or building damages.
Alternatively, log on to NetBank to view your policy coverage.
Lodge your claim online and get instant confirmation. Our claims specialist will contact you via email by the next business day to advise next steps and if any further information is required to assess your claim.
Alternatively call us on 13 2423.
For building claims, we may arrange for an inspection to assess the damage. The builder will provide a recommendation for the rebuild, replacement or repair needed to fix the damage.
For contents claims, we’ll assess the information along with the supporting documents you provide to us.
If we’ve agreed to pay your claim, we’ll contact you to let you know how we’re going to settle.
When making a claim having these details handy means we can quickly assess your claim:
Our claims specialist will let you know if they need more information to assess your claim.
We'll contact you to discuss how your claim should be settled. Settlement options are:
If we settle your claim by repairing the damage to your building, one of our preferred builders will:
You will also need to pay your policy excess to our preferred builder.
If a natural disaster strikes, we activate an Emergency Assistance Package for CommBank and CommInsure customers.
Find a list of important documents and forms for your home insurance policy.
We put our customers at the centre of everything we do, so letting us know when we surprise and delight you goes a long way.
We also want to know when we've let you down so we can put things right.
Home Insurance is provided by CommInsure, a registered business name of Commonwealth Insurance Limited ABN 96 067 524 216 AFSL 235030 (CIL). CIL is a wholly owned non-guaranteed subsidiary of Commonwealth Bank of Australia ABN 48 123 123 124 (The Bank). The Bank does not guarantee the obligations or performance of CIL or the products it offers. Where we refer to 'we', 'us' and 'our', we mean CIL. This information has been prepared without considering your objectives, financial situation or needs, you should, before acting on this, consider the appropriateness to your circumstances. A Product Disclosure Statement is available at all Commonwealth Bank branches, by downloading them from commbank.com.au or by calling 13 2423 and should be considered before making any decisions about this product. You should also read the Home Insurance Key Fact Sheets, Financial Services Guide and Privacy Policy which are also available by calling 13 2423.
CommInsure is proud to be a signatory to the General Insurance Code of Practice, for more information on the code visit www.codeofpractice.com.au.
