Help & support
Manage your home insurance and banking in one place via the CommBank app or NetBank.
Choose from a range of options depending on your needs and budget.
Choose to pay monthly at no extra premium, helping you spread the cost across the year.
You can choose to add Optional Covers for an added cost. You'll need to decide what level of cover is right for you based on your needs and budget.
These policy overviews are a guide only. For information on the full coverage, exclusion, limits and excesses, read the Product Disclosure Statement (PDS) and the Financial Services Guide (FSG) before applying.
Building Cover
for homeowners
Cover for the building you own against loss or damage from Insured Events.2
Optional Covers
Contents Cover
For homeowners and renters
Cover for household goods or personal belongings that you own or keep in your home.
Optional Covers
Building and Contents Cover
For homeowners
Combined cover for the building you own and your contents.
Optional Covers
Explore Building and Contents Cover
Landlord Insurance
For landlords
Cover against loss or damage to your investment property and/or contents you provide for your tenant’s use. 2
Optional Covers
Home Insurance with Building and Contents covers and Landlord Insurance provide cover for your property located in Australia. You must be at least 18 years of age (unless by exception), or the policy can cover building or contents owned by trustees or a company. All policies are subject to Hollard's underwriting criteria.
If you have questions about whether this product is suitable for you, read the Target Market Determination (TMD) for more details.
You’ll need to know the age of your building and what your walls and roof are made of.
You may be able to find these details on your current Certificate of Insurance, your purchase contract, or by reaching out to your local council.
To help estimate the cost of replacing your building or contents (sum insured), you can use a calculator.
Complete your quote online.
You can make a claim 24/7 via the My Claims Portal accessible through Netbank or the CommBank App. Alternatively, call 13 1361.
You’ll receive immediate confirmation once you make a claim and the Claims team will advise you of the next steps.
Find the Home Insurance Product Disclosure Statement (PDS) and other important forms for policies purchased on/after 20 August 2025.
Find documents for policies purchased before 20 August 2025.
View your existing policy details within the Accounts list in NetBank or the CommBank app. (CommBank customers only)
To update your policy, call 13 1361
You can use the Building and/or Contents calculators to help you easily estimate the sum insured you need.
Gap cover helps to pay the difference when your building sum insured amount isn't enough to cover a claim. For example, if your building sum insured is $500,000 and the cost of repairs is $600,000 you may be paid up to an additional 25% of your sum insured amount to cover the difference.3
Exclusions and limits apply, view the PDS for more details.
Home Insurance does not cover short term rentals. Instead, you can consider Landlord Insurance.
When your property isn't your primary residence and is used as an Investment property home with short-term rental arrangements in place such as Airbnb or Stayz etc, cover can be provided under Landlord Insurance as a Holiday or Seasonal rental property.
Some restrictions and exclusions apply, read the Landlord Insurance PDS for more details.
An excess is an amount you must pay when your insurance claim is accepted and agreed to be paid out. All excess amounts will be shown on your Certificate of Insurance.
When an excess applies, you must pay your Basic excess plus any applicable additional excess(es).
Cover and benefits are subject to eligibility criteria and terms and conditions, including the limits and exclusions of the insurance policy - Read the PDS.
Save costs while protecting the things that matter most to you.
Keeping your home in good condition can help prevent damage and unexpected costs.
Distributed by the Commonwealth Bank
1If you purchase combined Home Building and Contents Cover, a discount of up to 15% will be applied to your annual base premium. If you purchase combined Landlord Building and Contents Cover, a discount of up to 10% will be applied to your annual base premium.
This discount cannot be used in conjunction with any other discount (other than those listed in the relevant Product Disclosure Statement (PDS) or any Supplementary Product Disclosure Statement) or offer, unless otherwise advised. This discount may be removed or changed effective from the renewal date. This discount cannot be backdated. This discount is calculated before taxes and government charges are applied.
2Cover for damage caused by bushfire, storm, rainwater or flood is excluded for the first 72 hours of the policy (exceptions apply). Claim limits and other exclusions apply.
3If you purchase Home Insurance, Gap cover does not apply to Building or Contents Cover Classic, Portable valuables, items with a maximum claim limit or Legal liability. If you purchase Landlord Insurance, Gap cover does not apply to items with a maximum claim limit or Legal liability.
4If you purchase Landlord Insurance, Accidental damage is not available under Contents Cover.
5If you purchase Landlord Insurance, Emergency work and temporary repair are not available under Contents Cover.
6If you purchase Home Insurance, Temporary accommodation is available with Contents Cover only if you are the owner occupier of a Strata titled property. Cover limits apply, read the Home Insurance PDS. If you purchase Landlord Insurance, Temporary accommodation is not available.
7Contents while in transit does not apply to Building or Contents Classic Cover or if you purchase Landlord Insurance.
Home Insurance and Landlord Insurance are provided by Hollard Insurance Partners Limited ABN 96 067 524 216, AFSL 235030 (Hollard) and distributed by the Commonwealth Bank of Australia ABN 48 123 123 124, AFSL 234945 (CBA). Hollard is the issuer of these general insurance products. Hollard is not part of the CBA Group. CBA does not guarantee the obligations or performance of Hollard or the products Hollard offers. Neither CBA, nor any of its related bodies corporate accepts liability or guarantees payment of any claim or benefit in respect of general insurance products issued by Hollard. CBA may be paid a commission if Hollard issues you with a Home and/or Landlord Insurance policy. Details are provided in the Financial Services Guide (FSG) by clicking on the link, or by calling 13 1361 for a paper copy.
For products issued by Hollard, information about the target market can be found within the product’s Target Market Determination.
This information has been prepared without considering your objectives, financial situation or needs. Before making any decision about this product you should consider this information in relation to your own circumstances. A Product Disclosure Statement (PDS) is available at all Commonwealth Bank branches, by downloading them from commbank.com.au or by calling 13 1361 and should be considered before making any decisions about this product. You should also read the Premium, Excess and Discount Guide (PEDG), Key Facts Sheets (KFS) and Financial Services Guide (FSG) by clicking on the links, or by calling 13 1361 for a paper copy.
Hollard is a signatory to the General Insurance Code of Practice. The objectives of this Code are to:
The Code Governance Committee (CGC) is the independent body that monitors and enforces compliance with the Code. It also aims to drive better Code compliance, helping the insurance industry to improve its service to consumers. For more information about the CGC, or to obtain a copy of the Code, please visit www.codeofpractice.com.au or phone 1300 884 934.
