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If your claim is an emergency, your home is unsafe or unsecure, or you require emergency accommodation please contact us on 13 2423.
Following completion of the online claim form, we will contact you via email within the next business day, to advise next steps and if any further information is required to assess your claim.
Please enter the below details as they appear on your Certificate of Insurance or Netbank profile, including full name of a policyholder. These will be used to validate against policyholder details.
Please enter the 7 numbers which follow 'HOM'
Provide Mobile phone where possible (so we can provide SMS updates)
Please enter your Insured Address details as they appear on your Certificate of Insurance or Netbank profile (which may differ to your current Mailing Address).
If not known, then the date the loss or damage was discovered
Descriptions of each Insured Events can be found here.
As the insured address is Strata Title or managed by a Body Corporate, please contact your body corporate or the strata insurer to understand whether any building damage is covered under their policy. For more information click here
Fencing, inbuilt furniture or appliances (i.e. ducted or split system air conditioner), or other fixtures or fittings (excluding carpet, internal blinds and curtains) are building items
Enter amount to the nearest dollar.
Explanation of your excess and how it is applied can be found here.
Carpet, internal blinds and curtains are contents items
Home Insurance is provided by Commonwealth Insurance Limited ABN 96 067 524 216 AFSL 235030 (CIL), a wholly owned subsidiary of Commonwealth Bank of Australia ABN 48 123 123 124 (The Bank). The Bank does not guarantee the obligations or performance of CIL or the products it offers. CommInsure is a registered business name of CIL.
Click here should you need to refer to the Product Disclosure Statement (PDS) or any Supplementary PDS.