Listening to our customers

Matt Comyn, Commonwealth Bank CEO: "Our purpose at Commonwealth Bank is to improve the financial wellbeing of our customers and communities ... a vital step to achieving our pupose is also defining and measuring financial wellbeing so that we can work to improve it in meaningful ways." 

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matt comyn

Research and collaboration

Professor David Ribar, Melbourne Institute: Applied Economic and Social Research at the University of Melbourne: "As excited as we were to create the scales, we are even more excited by this second stage in the collaboration in which we use the scales to investigate Australians’ financial wellbeing and to examine the characteristics that are associated with high and low financial wellbeing. The insights from these analyses add to our understanding of financial wellbeing."

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David Ribar

What is FWB?

There's data, research and collaboration behind the science.

dad and daughters laugh

How do consumers see it?

CBA story

Whether you are saving, spending or thinking about the future, it's all contributing to your FWB.

grandfather at table

Valuable tools to assess FWB

CBA story

The Scales provide dimensions of understanding that represent a first in its field, internationally.

Facts and figures

Let the data tell the story and put your FWB in focus for:

  • Every day
  • Rainy day
  • One day


FWB infographic

Video | Watch to find out more about Financial Wellbeing Scales in action




Better understand your financial wellbeing

  • Get a better understanding of your financial wellbeing so you can take steps to improve it, whether that means taking control of your finances, handling an unexpected expense or reaching your future goals.


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Key documents

Financial Wellbeing Report

Improving the Financial Wellbeing of Australians

Read the summary report (pdf 18MB)

Read more on our partnership

The Financial Wellbeing survey was developed in partnership with the Melbourne Institute: Applied Economic and Social Research at the University of Melbourne.

Read the detailed academic report (pdf 2.6MB)

Media releases