Why was my Travel Money Card charged by an overseas ATM or merchant in Australian dollars rather than the local currency?
Last updated 30 September 2016
Some overseas ATM owners and merchants recognise that your card was issued by an Australian bank and offer to charge your card in AUD. In making these conversions, the ATM owners/merchants apply their own margin and so the final amount charged to the card can be higher than what you received from the ATM or the price you agreed with the merchant in the local currency.
Please check your receipts to confirm if an AUD conversion is mentioned. If there is no reference to AUD, we can assist with raising a dispute against the ATM owner or merchant.
To avoid this issue in the future, do not accept the offer to complete the transaction in another currency or AUD if you have the local currency loaded on your card and wish to use it.