Why was my Travel Money Card charged by an overseas ATM or merchant in Australian dollars rather than the local currency?
Last updated 10 September 2018
When you’re overseas and withdraw money from an ATM or make an overseas purchase either in store, by phone or online you may be asked if you want to complete the transaction in Australian dollars or the local currency.
If you choose to make the transaction in Australian dollars, the merchant or ATM provider will apply an exchange rate - determined by them – this is called dynamic currency conversion.
e.g. you have travelled to London and want to withdraw 200 pounds from an ATM. The ATM gives you the option to complete the transaction in Australian dollars or Great British Pounds (GBP). If you choose GBP, you won’t be impacted by dynamic currency conversion.
If you chose to make the transaction in Australian dollars, the ATM provider will convert the transaction amount from GBP to AUD using an exchange rate determined by them. As a result, the transaction may cost you more than expected.
Concerned about a transaction?
Check your receipts to confirm if an AUD conversion is mentioned. If there’s no reference to AUD, we can raise a dispute against the ATM owner or merchant.
To avoid this in the future, don’t accept the offer to complete the transaction in another currency or use AUD if you have the local currency loaded on your Travel Money Card and wish to use it.