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Why was a transaction paid for out of a different currency on my Travel Money Card?

See all Travel Money Card FAQs

Last updated 30 September 2016

If you are using your Travel Money Card in a country where the local currency is on your card, your Travel Money Card will use this currency automatically. For example if you are in the United States and have United States Dollars on your card, this currency will be used provided that you have enough United States Dollars to cover the transaction in full.

If you have more than one currency on your Travel Money Card, a default currency order applies. The default order is US Dollar (USD), Euro (EUR), British Pound (GBP), Australian Dollar (AUD), Japanese Yen (JPY), New Zealand Dollar (NZD), Hong Kong Dollar (HKD), Canadian Dollar (CAD), Singapore Dollar (SGD), Thai Baht (THB), Vietnamese Dong (VND), Chinese Yuan (CNY), Emirati Dirham (AED). If you have two currencies on your card, Euros and Great British Pounds, the currency order that applies is Euros then Great British Pounds.

The currency order applies when you have more than one currency on your card, and:

  • The currency of the transaction is not loaded on your card
  • There are insufficient funds in a currency to pay for a transaction in full (including fee)
  • You are reloading your card via BPAY
  • When some fees apply (e.g. card replacement).

In these scenarios, the transaction or fee will be applied to the currency on your card that is highest in the currency order.

You can check and change your default currency order by logging on to the CommBank app, NetBank or by calling the Travel Money Customer Service Centre.

To check or change your default currency order online please log on to the CommBank app or NetBank and select “Manage currencies & alerts” under the “Manage my accounts “tab.

To check or change your default currency order over the phone, please call the Travel Money Customer Service Centre on 1300 660 700 within Australia or +61 2 9999 3283 if overseas (reverse charges accepted).

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