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How do I stop or cancel a direct debit or recurring payment?

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Last updated 25 August 2016

First check to make sure that it’s not a scheduled transaction in NetBank.

  1. Log on to NetBank
  2. Go to Transfers & BPAY and select Scheduled transfers/BPAY
  3. If the transaction displays here, you can update, suspend or delete it.

Direct debits
These are taken directly from your savings or transaction accounts. You can contact us or the merchant that the direct debit is set up with and request them to stop or hold the payment.

Recurring payments
Payments taken directly from your credit card or Debit MasterCard on a periodic basis are referred to as recurring payments. You must contact the merchant to arrange another payment option or to cancel it all together.

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