How do I order a replacement for my damaged card?
Last updated 06 March 2017
Once you have requested a replacement card:
- We'll send a new card to you within seven working days. You'll need to activate and create a PIN before you can use it.
- Once your new card arrives, destroy your existing card and start using the new one straight away.
Order a replacement card in NetBank or report your lost, stolen or damaged card in the CommBank app.
Waiting on a replacement card and need to withdraw cash?
With Cardless Cash you can use the CommBank app on your mobile to make ATM cash withdrawals1 while you wait for your card to arrive.
1 Subject to daily limits.