How do I order a replacement for my damaged card?

See all Lost, stolen and damaged cards FAQs

Last updated 25 August 2016

If your card is damaged you can order a replacement in NetBank, the CommBank app or by contacting us.

Once you have requested a replacement card:

  • Your card number and PIN will not change and you can continue to use your current card until you receive the new one
  • The new card will be sent to you within 7 working days
  • Once your new card arrives, destroy your existing card and start using the new one straight away.

Order a replacement card in NetBank now.

To locate the feature in the CommBank app, see How do I report my card as lost, stolen or damaged in

NetBank or the CommBank app?

Waiting on a replacement card and need to withdraw cash?

With Cardless Cash you can use the CommBank app on your mobile to make ATM cash withdrawals while you wait for your card to arrive.

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