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How do I order a replacement for my damaged card?

See all Lost, stolen and damaged cards FAQs

Last updated 06 March 2017

If your card is damaged you can order a replacement in NetBank, the CommBank app or by contacting us.

Once you have requested a replacement card:

  • We'll send a new card to you within seven working days. You'll need to activate and create a PIN before you can use it.
  • Once your new card arrives, destroy your existing card and start using the new one straight away.

Order a replacement card in NetBank or report your lost, stolen or damaged card in the CommBank app.

Waiting on a replacement card and need to withdraw cash?

With Cardless Cash you can use the CommBank app on your mobile to make ATM cash withdrawals1 while you wait for your card to arrive.

Subject to daily limits.


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