Help & support
Take advantage of the wide range of features and benefits CommBank credit cards have to offer and get the card that's right for you. You can switch your existing card to one of our Low Rate, Low Fee or Awards credit cards.
When switching, you won’t be eligible for offers advertised to new customers. CommBank Neo customers are also unable to switch their card.
You're eligible to switch your credit card if:
If you don’t have a valid NetBank ID or are a Visa cardholder, you can contact us or visit your nearest branch to submit your request to switch.
And remember, if you’re an existing CommBank Awards credit cardholder, you won’t be eligible for any Bonus Awards Points or Qantas Points offers.
We may not be able to process your request to switch cards because: