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CommBank support / How do I make a BPay payment?

Keep in mind

  • A BPAY bill payment limit applies you can increase this in NetBank and by going to the CommBank app > Settings > Payment limits. Increasing your daily limits may increase your liability for unauthorised transactions.
  • Some billers don’t accept BPAY payments made from a credit card.
  • While your payment is instantly debited from your account, the biller may not immediately receive it.
  • Public holidays, weekends or payments made after 6pm (Sydney/Melbourne time) on a business day may cause a slight delay in your BPAY payment being processed.
  • BPAY payments can take up to 2 days to process.

CommBank app

Pay an existing biller

  1. Log on to the CommBank app 
  2. Tap BPAY > select the relevant biller
  3. Enter the Amount > enter a Description (optional)
  4. Choose the account you want to pay from
  5. Tap Pay

Pay a new biller

  1. Log on to the CommBank app
  2. Tap BPAY > then Pay new biller
  3. Tap the pencil
  4. Enter your Biller code, Reference no. and Biller nickname > then tap Done
  5. Enter the Amount > then choose the account to pay from
  6. Tap Pay 

 

 

View of home screen displaying prominent user features, including BPAY
View of Biller Details screen with fields to enter details of the biller
View of Payment Details screen with fields to enter payment amount and choose account
View of pop-up menu within Payment Details screen with options to Pay now, Pay later or Create a recurring payment

NetBank

Pay an individual bill to someone already in your address book

  1. Log on to NetBank
  2. Select Transfers & BPAY
  3. Choose the From account 
  4. From the To selection box, choose a BPAY biller account
  5. Enter the amount, a description (that’s optional) and confirm when – now, later or set up a regular payment and choose Next
  6. Click Pay to confirm the payment

Pay an individual bill to someone new

  1. Log on to NetBank 
  2. Select Transfers & BPAY
  3. Choose the From account
  4. Click + New payee, choose Create new then BPAY
  5. Fill in biller code, ref and choose a name for the bill
  6. Enter the amount, a description (that’s optional) and confirm when – now, later or set up a regular payment and choose Next
  7. Click Pay to confirm the payment 

Pay multiple BPay bills

  1. Log on to NetBank 
  2. Hover over Transfers & BPAY > Multiple transfers & BPay
  3. Choose Multiple BPAY
  4. Choose the account you want to transfer from then choose the account you want to transfer to (add a new biller and save to your address book here too)
  5. Choose the other account you want to transfer to, click Next
  6. Enter the amount, a description (that’s optional) and confirm when – now, later or set up a regular payment and choose Next
  7. Click Pay to confirm the payment 

BPAY View and BPAY View AutoPay

You can get billers to send bills to you in NetBank and the CommBank app – helping you to see, track and pay bills easily from one place.

You can pay bills immediately, later or automatically using BPAY View AutoPay.1

  1. We’ll let you know which billers in your NetBank address book offer BPAY View®. Just switch to online bills.2
  2. Or when you pay an eligible biller in the app, we’ll give you the option to get those bills sent straight to the app.
  3. You only need to add a bill once in NetBank or the app.3

Tools & support

Tools

Guidance

FAQs

Things you should know

1 With BPay View AutoPay you tell us the maximum amount we should automatically debit from your chosen account for each biller. When a new bill arrives, so long as it’s equal to or less than the maximum limit, that bill will be automatically paid.

2 If a biller isn’t in your address book check if they offer BPay View first. If they do, you’ll need to choose Add bill to add them to your address book then switch to online bills.

3 It can take up to two business days for a biller to action your BPay View request. You may get one further bill in the post as a result, depending on their billing cycle.

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