CommBank support / How do I make a BPAY payment?

Keep in mind

  • A BPAY bill payment limit applies. You can increase this in NetBank and by going to the CommBank app choosing Settings then Payment limits. Increasing your daily limits may increase your liability for unauthorised transactions
  • Some billers don’t accept BPAY payments made from a credit card
  • While your payment is instantly debited from your account, the biller may not immediately receive it
  • Public holidays, weekends or payments made after 6pm (Sydney/Melbourne time) on a business day may cause a slight delay in your BPAY payment being processed
  • BPAY payments can take up to 2 days to process
  • BPAY View® AutoPay 1 is only available in NetBank. It can take up to two business days for a biller to action your BPAY View request. You may get one further bill in the post as a result, depending on their billing cycle
  • BPAY payments can be made by phone banking. Discover more about Phone Banking

Bill Sense in the CommBank app

Bill Sense can predict your future bills and regular payments so you can set money aside and plan ahead. All on one simple timeline to keep you on track.

Discover more

CommBank app

Pay an existing biller

  1. Log on to the CommBank app 
  2. Tap Accounts then choose the account you want to pay from
  3. Tap Pay
  4. Tap BPAY then select relevant biller
  5. Enter the Amount  - enter a Description if you want

Pay a new biller

  1. Log on to the CommBank app
  2. Tap Accounts then choose the account you want to pay from
  3. Tap Pay
  4. Tap BPAY then Pay new biller
  5. Tap the pencil
  6. Enter your Biller code, Reference no. and Biller nickname  then tap Done
  7. Enter the Amount - enter a Description if you want
  8. Tap Pay

NetBank

Pay an individual bill to someone already in your address book

  1. Log on to NetBank
  2. Select Transfers & BPAY
  3. Choose the From account 
  4. From the To selection box, choose a BPAY biller account
  5. Enter the amount, a description (that’s optional) and confirm when – now, later or set up a regular payment and choose Next
  6. Click Pay to confirm the payment

Pay an individual bill to someone new

  1. Log on to NetBank 
  2. Select Transfers & BPAY
  3. Choose the From account
  4. Click + New payee, choose Create new then BPAY
  5. Fill in biller code, ref and choose a name for the bill
  6. Enter the amount, a description (that’s optional) and confirm when – now, later or set up a regular payment and choose Next
  7. Click Pay to confirm the payment 

Pay multiple BPAY bills

  1. Log on to NetBank 
  2. Hover over Transfers & BPAY then Multiple transfers & BPAY
  3. Choose Multiple BPAY
  4. Choose the account you want to transfer from
  5. Choose the account you want to transfer to or add a new biller and save to your address book, then click Next
  6. Enter the amount, a description (that’s optional) and confirm when – now, later or set up a regular payment and choose Next
  7. Click Pay to confirm the payment 

BPAY View and BPAY View AutoPay

You can get billers to send bills to you in NetBank and the CommBank app – helping you to see, track and pay bills easily from one place. 

You can pay bills immediately, later or automatically using BPAY View AutoPay

Discover more about BPAY View

Using Bill Sense in the CommBank app

Go to Bills and payments in the menu in the app to start using Bill Sense

Using Bills and upcoming payments in NetBank

  1. We’ll let you know which billers in your NetBank address book offer BPAY View®. Just switch to online bills.2
  2. Or when you pay an eligible biller in the app, we’ll give you the option to get those bills sent straight to the app.
  3. You only need to add a bill once in NetBank or the app.3

Tools & support

Tools

Guidance

FAQs

Things you should know

1 With BPAY View AutoPay you tell us the maximum amount we should automatically debit from your chosen account for each biller. When a new bill arrives, so long as it’s equal to or less than the maximum limit, that bill will be automatically paid.

2 If a biller isn’t in your address book check if they offer BPAY View first. If they do, you’ll need to choose Add bill to add them to your address book then switch to online bills.

3 It can take up to two business days for a biller to action your BPAY View request. You may get one further bill in the post as a result, depending on their billing cycle.

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