How do I report my card lost, stolen or damaged?

Misplaced

Add a temporary lock on your card while you look for it.

1. Log on to the CommBank app
2. Tap Cards then swipe to find the right card
3. Tap the card then lock card using the toggle
4. To lift the lock follow steps 1 and 2 tap the padlock then Unlock card
   

NetBank

1. Log on to NetBank then go to Settings
2. Under Card security & limits select Lost, stolen or damaged cards
3. Find the right card then click Manage
4. Select Lock card then click Confirm
5. To lift the lock follow these same steps

Lost or stolen

Cancel your card and order a replacement.

You will need to activate your replacement card once you receive it and update any merchants taking regular payments from your card, with your new card details - since the card number will have changed. We may provide card schemes to which we are a member with your new card details. Some merchants, with whom you’ve set up regular payments, may access your new details through services offered by the card schemes. However, we recommend contacting each merchant and checking with them.

1. Log on to the CommBank app
2. Tap Cards then swipe to find the right card
3. Tap the card then Lost, stolen or damaged then Choose Lost or stolen then Confirm your address is correct
4. Tap Yes again to cancel your card and order a replacement
   

NetBank

1. Log on to NetBank then go to Settings
2. Under Card security & limits select Lost, stolen or damaged cards
3. Find the right card then click Manage
4. Select Cancel card then confirm your address is correct
5. Click Confirm

Damaged

Continue to use your existing card while you wait for your damaged replacement to arrive.

You may need to activate your replacement card once you receive it and update your card details with any merchants taking regular payments from your card, since the card number will have changed. We may provide card schemes to which we are members with your new card details. Some merchants, with whom you’ve set up regular payments, may access your new details through services offered by the card schemes. However, we recommend contacting each merchant and checking with them.

1. Log on to the CommBank app
2. Tap Cards then swipe to find the right card
3. Tap the card then Lost, stolen or damaged
4. Choose Damaged to order a replacement
5. Confirm your address is correct

NetBank

1. Log on to NetBank  then go to Settings
2. Under Card security & limits select Lost, stolen or damaged cards
3. Find the right card then click Manage
4. Select Replace damaged card then confirm your address is correct
5. Click Confirm