CommBank support / How do I report my card lost, stolen or damaged?

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Keep in mind

  • You and any additional cardholder must tell us straight away if your card is lost or stolen.
  • Cards held by additional cardholders will be locked or cancelled too
  • If you think unauthorised transactions have been made you can raise a dispute.

How to manage your card in the CommBank app

Watch how to lock, cancel and order a replacement card using the CommBank app.

How to manage your card in NetBank

Watch how to lock, cancel and order a replacement card using NetBank.

Misplaced

Add a temporary lock on your card while you look for it.

CommBank app

  1. Log on to the CommBank app
  2. Tap Cards then swipe to find the right card
  3. Tap the card then lock card using the toggle
  4. To lift the lock follow steps 1 and 2 tap the padlock then Unlock card

 

NetBank

  1. Log on to NetBank then go to Settings
  2. Under Card security & limits select Lost, stolen or damaged cards
  3. Find the right card then click Manage
  4. Select Lock card then click Confirm
  5. To lift the lock follow these same steps

Lost or stolen

Cancel your card and order a replacement.

You will need to activate your replacement card and set up recurring payments again, since the card number will have changed.

CommBank app

  1. Log on to the CommBank app
  2. Tap Cards then swipe to find the right card
  3. Tap the card then Lost, stolen or damaged then Choose Lost or stolen then Confirm your address is correct
  4. Tap Yes again to cancel your card and order a replacement

 

NetBank

  1. Log on to NetBank then go to Settings
  2. Under Card security & limits select Lost, stolen or damaged cards
  3. Find the right card then click Manage
  4. Select Cancel card then confirm your address is correct
  5. Click Confirm

Damaged

You may need to activate your replacement card and set up recurring payments again, since the card number will have changed.

CommBank app

  1. Log on to the CommBank app
  2. Tap Cards then swipe to find the right card
  3. Tap the card then Lost, stolen or damaged
  4. Choose Damaged to order a replacement
  5. Confirm your address is correct

NetBank

  1. Log on to NetBank  then go to Settings
  2. Under Card security & limits select Lost, stolen or damaged cards
  3. Find the right card then click Manage
  4. Select Replace damaged card then confirm your address is correct
  5. Click Confirm

Overseas

Follow the steps above to report your card lost or stolen in the CommBank app or NetBank. 

Need a replacement card?

Call us on +61 2 9999 3283 so we can help you. Keep in mind fees may apply.

What to do next

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