Help & support
A number of CommBank-themed phishing emails and SMS are currently in circulation.
These fraudulent communications inform recipients that their NetBank will be stopped or restricted if they fail to login, or complete other actions such as verifying details or recording “touch behaviour”, by clicking on a malicious link within the email and entering their credentials or completing a verification process.
This is not a genuine CommBank communication. Do not click the link or reply to the sender.
A large number of fraudulent SMS messages targeting CommBank customers are currently in circulation.
The messages prompt recipients to follow malicious links. The messages claim the recipient needs to take action to put a stop to suspicious activity or unlock access to their CommBank accounts or cards.
This is a common tactic used by attackers to create a false sense of urgency in order to make you do something you wouldn’t normally, such as providing your personal information or login credentials.
These are not genuine CommBank communications. Do not click the link or reply to the sender.
A CommBank-themed phishing email is currently in circulation. The email prompts recipients to click on a malicious link within the message by informing them that an unrecognised device has attempted to sign into their account and that account access has been disabled pending verification.
The phishing email appears to come from email@example.com. In this situation a legitimate CommBank email address has been "spoofed", which means the sender address has been forged to mislead you as to the email's origin. The communication itself is a phish. Do not click on the email or respond to the sender.
Ceba can help you lock your card or securely connect you to a specialist in the CommBank app.
Fast-track your call, see expected wait times and connect with a specialist in the CommBank app.
Send us a copy or screenshot if you receive a hoax email or SMS.