Help & support
More than one-third of Australian households shop online. In 2020, coronavirus lockdowns forced even more numbers to purchase their goods digitally. Taking advantage of this trend, scammers are setting up fake websites and deceiving people into buying from them. Once the order is placed and payment made, shoppers might receive a fake, inferior product compared to what was promised, or nothing at all. Classified scams are a subset of this type of scam, where scammers pose as genuine sellers, posting fake ads on either a classifieds website, newspaper, or via email or social media.
If you (or someone you know) is a CommBank customer and has been targeted or lost money as a result of being scammed, call us immediately 24/7 on 13 2221.
Report the scam via the Australian Cyber Security Centre. Reports may be referred to the police for possible investigation.
Change your passwords and PINs straight away if you suspect your security has been compromised. Change these regularly as a preventative measure.
Contact IDCARE on 1800 595 160 or via www.idcare.org. IDCARE is a free, Government-funded service that provides support to victims of identity crime.
Visit the ScamWatch website for more information on scams.
As the advice on this website has been prepared without considering your objectives, financial situation or needs, you should, before acting on the advice, consider its appropriateness to your circumstances. View our Financial Services Guide. Terms and Conditions for these products and services are available online or from any branch of the Commonwealth Bank. The Terms and Conditions should be considered before making any decision about these products.