Romance scammers set out to steal your heart, in order to defraud you. They usually create fake online identities designed to quickly capture your attention and lure you in. Once they’ve gained your trust, often over several months, they use your newfound relationship to request you send them money or gifts. They may ask you for money to fix a non-existent health, travel or family problem or convince you to transfer assets into their name - using manipulative, psychologically controlling and deceitful tactics to succeed.
If you (or someone you know) is a CommBank customer and has been targeted or lost money as a result of being scammed, call us immediately 24/7 on 13 2221.
Report the scam via the Australian Cyber Security Centre. Reports may be referred to the police for possible investigation.
Change your passwords and PINs straight away if you suspect your security has been compromised. Change these regularly as a preventative measure.
Contact IDCARE on 1300 432 273 or via www.idcare.org. IDCARE is a free, Government-funded service that provides support to victims of identity crime.
Visit the ScamWatch website for more information on scams.
As the advice on this website has been prepared without considering your objectives, financial situation or needs, you should, before acting on the advice, consider its appropriateness to your circumstances. View our Financial Services Guide. Terms and Conditions for these products and services are available online or from any branch of the Commonwealth Bank. The Terms and Conditions should be considered before making any decision about these products.