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We are aware that a number of customer PayIDs and the associated identifier (customer name) have been accessed through another financial institution. Be reassured that your CommBank personal banking details were not affected and remain secure.
The ability to see the associated identifier (e.g. customer name) is an intentional feature of PayID so you can make sure you’re paying the right person, however your name and the mobile number linked to your PayID may be used as part of scams and phishing attempts.
You may have received a fraudulent SMS.
This is known as SMiShing, an SMS that looks convincing and includes a link to a fraudulent website, e.g. posing as a bank that requests your personal information.
The PayID scam SMS may have your name in it, like this example:
If you have clicked a link on a suspicious SMS, contact us or the other bank your PayID is registered with, urgently.
The below emails and SMS messages, which have been reported, are not from the Commonwealth Bank and are not authorised by us.
Keeping your accounts safe is our priority. Find out more about how to recognise hoaxes and what to do if you see one.
