Senior Executive departure
12 December 2001
The Managing Director of the Commonwealth Bank today announced that the Head of the Bank’s Customer Service Division, Mrs Gail Kelly, had resigned to take up an appointment as Chief Executive Officer of St George Bank.
During Mrs Kelly’s time with the Commonwealth Bank, she was Head of Strategic Marketing, oversaw the introduction of a new credit card platform, and planned and executed the Bank’s alliance with Woolworths to provide Ezybanking. She assumed the role of Head of Customer Service Division in January 2000, taking responsibility for the Bank’s customer interface and distribution network.
Mr Murray said he was sorry to be losing a member of the senior executive team, but expected that Gail Kelly would make a valuable contribution to the industry in her new role. Mr Murray said, "Gail has been an important member of the team during her four years at the Commonwealth Bank, successfully managing a number of strategic projects and, in part, her appointment reflects this".
An announcement on the replacement for Mrs Kelly, as Head of Customer Service Division, is likely to be made in the near future. Until that time, the Bank’s State General Manager Victoria and Tasmania, Mr Eric Kinsella will assume the role of Acting Head of Customer Service Division.