A new source of insights for consumer-facing businesses
How well did consumer-facing businesses adapt during the pandemic and how have consumers changed? Our inaugural Consumer Insights report explores the answers. This new report aims to help retailers and providers of personal care and hospitality services more deeply understand the mindset, behaviour and outlook of consumers.
Our latest Retail Insights
- Coronavirus: the great accelerator
- Adjusting to online retail in overdrive – part 1
- Adjusting to online retail in overdrive – part 2
- Bricks and mortar retail is back, but not as we know it
- What sets strong retailers apart?
- The benefits of having a laser-like focus
- Developing the foundations to support rapid change
- Getting the basics right key to fast food innovation
- Coronavirus shines a light on relevance and purpose
- Turning the basics into an advantage
- Time-tested strategies prevail in a new world
- Retail Pathway: Reshape and recover series
Insights & Case Studies
Rebel leads in experiential store design
From shooting hoops and playing virtual games, to getting an athlete’s advice on the perfect running shoe, Rebel knows what customers want – a fully immersive and interactive shopping experience.
Anton
Harris Farm
In a market dominated by the major supermarket chains, Harris Farm has enjoyed remarkable growth.
Adore Beauty
In the competitive online retail beauty space, Adore Beauty has innovated its way to success.
Changing consumer expectations
Consumer satisfaction with retail delivery and pick-up services is mixed. Retailers have an opportunity to optimise these services to keep pace with changing shopper expectations.
The rise of online marketplaces
Resilience and success
This report explores resilience within the retail industry and the factors behind why some retailers consider themselves resilient compared to others.
Things you should know
The publications on this page are published solely for information purposes. As they have been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances and if necessary seek the appropriate professional advice. Any opinions, conclusions or recommendations are reasonably held or made, based on the information available at the time of each publications compilation, but no representation or warranty, either expressed or implied, is made or provided as to the accuracy, reliability or completeness of any statement made. Commonwealth Bank of Australia ABN 48 123 123 124.
