Latest reports

In this edition of CommBank Retail Insights, we explore the strategies retailers are using to stay relevant to their customers by differentiating themselves from competitors in an increasingly crowded marketplace.

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Cover of Insights edition 6

Adopting innovative mindsets

This report found that retailers are increasingly adopting an innovative mindset to ensure they maximise available opportunities.

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The generation gap

In CommBank Retail Insights Edition 5 we look at the shopping behaviours of different generations.

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Edition 4

Growth through innovation

Packed with case studies, our report will help retailers start their own innovation journey.

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Prepare for the future

What should you be doing now to ensure your business thrives for the next 10 years?

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Focus on the customer

Read our detailed study of the attitudes and behaviours of Australian consumers.

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Enhancing the customer experience  

We identify how the best-performing retailers create an outstanding experience. 

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The power of online sales

In this report we examine the trends in the Australian online and mobile retail market. 

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Insights & Case Studies

Anton

Anton

Luxury jeweller Anton’s innovative approach to high-end retailing has paid off.

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Adore Beauty

The future of retail

Highlights from the Retail Leaders Forum held recently at our Sydney Innovation Lab.

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Harris Farm

Harris Farm

In a market dominated by the major supermarket chains, Harris Farm has enjoyed remarkable growth.  

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Customer experience

When good enough will do

Clothes of acceptable quality can be found at a fraction of the price charged by the brands. 

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Adore Beauty

In the competitive online retail beauty space, Adore Beauty's has innovated its way to success.

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Loyalty is just a word

Why discounts alone are unlikely to create customer loyalty.

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Things you should know

The publications on this page are published solely for information purposes. As they have been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances and if necessary seek the appropriate professional advice. Any opinions, conclusions or recommendations are reasonably held or made, based on the information available at the time of each publications compilation, but no representation or warranty, either expressed or implied, is made or provided as to the accuracy, reliability or completeness of any statement made. Commonwealth Bank of Australia ABN 48 123 123 124.