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Consumer satisfaction with retail delivery and pick-up services is mixed. Retailers have an opportunity to optimise these services to keep pace with changing shopper expectations.
The rise of online marketplaces
Resilience and success
This report explores resilience within the retail industry and the factors behind why some retailers consider themselves resilient compared to others.
Differentiation matters
Strategies retailers are using to stay relevant to their customers by differentiating themselves from competitors.
Adopting innovative mindsets
This report found that retailers are increasingly adopting an innovative mindset to ensure they maximise available opportunities.
The generation gap
In CommBank Retail Insights Edition 5 we look at the shopping behaviours of different generations.
Growth through innovation
Packed with case studies, our report will help retailers start their own innovation journey.
Prepare for the future
Focus on the customer
Enhancing the customer experience
The power of online sales
In this report we examine the trends in the Australian online and mobile retail market.
Transparency and sustainability in supply chains are becoming increasingly important to stakeholders.
Highlights from the Retail Leaders Forum held recently at our Sydney Innovation Lab.
In a market dominated by the major supermarket chains, Harris Farm has enjoyed remarkable growth.
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Products of acceptable quality can be found at a fraction of the price charged by the brands.
In the competitive online retail beauty space, Adore Beauty has innovated its way to success.
The publications on this page are published solely for information purposes. As they have been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances and if necessary seek the appropriate professional advice. Any opinions, conclusions or recommendations are reasonably held or made, based on the information available at the time of each publications compilation, but no representation or warranty, either expressed or implied, is made or provided as to the accuracy, reliability or completeness of any statement made. Commonwealth Bank of Australia ABN 48 123 123 124.
