Insights & Case Studies

Retail is back, but have your customers changed?

With NSW-based retailers opening their doors to shoppers and Victorian businesses set to follow, the Australian economy is being prised back open just in time for a busy holiday trading period.

CommBank Consumer Insights

Our inaugural report aims to help retailers and providers of personal care and hospitality more deeply understand the mindset, behaviour and outlook of consumers.

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Purebaby navigates shifting consumer behaviours

Purebaby founder and creative director Mirabai Winford has witnessed first-hand the significant shift in customer preferences during the pandemic.

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Rebel leads in experiential store design

From shooting hoops and playing virtual games, to getting an athlete’s advice on the perfect running shoe, Rebel knows what customers want – a fully immersive and interactive shopping experience.

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Luxury jeweller Anton’s innovative approach to high-end retailing has paid off.

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Harris Farm

In a market dominated by the major supermarket chains, Harris Farm has enjoyed remarkable growth.  

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Adore Beauty

In the competitive online retail beauty space, Adore Beauty has innovated its way to success.

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Changing consumer expectations 

Consumer satisfaction with retail delivery and pick-up services is mixed. Retailers have an opportunity to optimise these services to keep pace with changing shopper expectations. 

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The rise of online marketplaces

Online marketplaces are fundamentally shifting the behaviour of shoppers.

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Resilience and success

This report explores resilience within the retail industry and the factors behind why some retailers consider themselves resilient compared to others.

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Things you should know

The publications on this page are published solely for information purposes. As they have been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances and if necessary seek the appropriate professional advice. Any opinions, conclusions or recommendations are reasonably held or made, based on the information available at the time of each publications compilation, but no representation or warranty, either expressed or implied, is made or provided as to the accuracy, reliability or completeness of any statement made. Commonwealth Bank of Australia ABN 48 123 123 124.