Changing consumer expectations
Consumer satisfaction with retail delivery and pick-up services is mixed. Retailers have an opportunity to optimise these services to keep pace with changing shopper expectations.
The rise of online marketplaces
Resilience and success
This report explores resilience within the retail industry and the factors behind why some retailers consider themselves resilient compared to others.
In a market dominated by the major supermarket chains, Harris Farm has enjoyed remarkable growth.
In the competitive online retail beauty space, Adore Beauty has innovated its way to success.
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