Tell us about your experience

  • You may have received an email asking you to participate in a customer experience survey.

    We've partnered with independent survey company DBM Consultants to better understand what you think of the service you receive at CommBank. They are conducting email customer experience surveys on our behalf.

    If you received an email survey, we would appreciate it if you could complete it for us, as this helps us to continuously improve our service to our customers.

    Your privacy is important to us – please be assured we have not provided your financial details to DBM Consultants and you do not need to disclose any personal or account details in this survey. CommBank will never send an email that asks you to provide your log in or password details.

    We appreciate your valuable feedback. If you have any further questions about the survey, please feel free to contact the research team at

    Kind Regards