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A new era of business is already underway.
Artificial intelligence is transforming industries, redefining customer expectations and creating entirely new opportunities for growth. Across Australia, organisations are moving beyond the question of whether to adopt AI and focusing on how to harness its potential in meaningful, practical and responsible ways.
The challenge isn't just understanding the technology. It's building the capability, confidence and leadership needed to turn possibility into impact. Every organisation's journey is different, but the opportunity to learn, collaborate and accelerate progress has never been greater.
When business leaders, innovators and technology experts come together to share insights, challenge thinking and explore what's next, ideas become action. Capability becomes competitive advantage. And innovation becomes real-world outcomes.
That's what Accelerate AI is all about.
A new era of business is already underway.
Artificial intelligence is transforming industries, redefining customer expectations and creating entirely new opportunities for growth. Across Australia, organisations are moving beyond the question of whether to adopt AI and focusing on how to harness its potential in meaningful, practical and responsible ways.
The challenge isn't just understanding the technology. It's building the capability, confidence and leadership needed to turn possibility into impact. Every organisation's journey is different, but the opportunity to learn, collaborate and accelerate progress has never been greater.
When business leaders, innovators and technology experts come together to share insights, challenge thinking and explore what's next, ideas become action. Capability becomes competitive advantage. And innovation becomes real-world outcomes.
That's what Accelerate AI is all about.
CommBank’s inaugural Accelerate AI summit brought together global visionaries, local changemakers, experts and business leaders to explore how AI-led transformation is taking hold across business, innovation and the Australian economy. Here’s 10 top insights from the event.
Hear from some of Australia’s leading voices in AI as they unpack the opportunities, challenges and real-world impact of AI across business today.
From retail and banking to legal services, Australian CEOs share how AI is already driving productivity, personalisation and better customer experiences across their organisations.
OpenAI CEO Sam Altman joins Commonwealth Bank CEO Matt Comyn to discuss the rapid pace of AI, what it means for business leaders, and how leading organisations are adapting as AI moves deeper into everyday work.
Explore sessions from CommBank Accelerate AI 2026.
This conversation explored how AI is reshaping global industries and what leaders must do now to position their organisations for long term competitive advantage.
Insights were shared on leading through rapid technological disruption, focusing on responsible adoption, organisational capability and skilling, and the future business models AI will enable.
Speakers:
The leaders from three Australian organisations discussed how they stewarded their organisations through uncertainty, exploring the commercial, organisational and strategic implications of AI.
The conversation highlighted the shift from understanding the technology to confidently leading its impact on customers, people, and long-term value creation.
Moderated by Stuart Munro – Group Executive, Group Strategy, CommBank.
Panellists:
AI is reshaping how work, design and product innovation happens.
This session explored the shift from execution to intent, the impact on creative and product teams, and how Canva is evolving into an AI-first platform, turning real customer needs into features, improving speed, collaboration and decision-making, while addressing quality, consistency and governance challenges.
Presented by CJ Jones – Head of Design, Gen AI, Canva
A hands-on AI masterclass led by Quantium, designed to help leaders drive immediate productivity gains for themselves and their teams.
Focused on real executive workflows, practical techniques were shared to sharpen strategy, accelerate decisions, strengthen team performance, and enhance stakeholder communications, enabling immediate, in-role application.
Speakers:
CommBank Companion is a tangible example of how CommBank is applying AI at scale to improve customer experiences across both Retail Banking Services and Business Banking.
This session showcased the next leap forward in AI powered banking, demonstrating how CommBank Companion in testing, is reimagining everyday banking by simplifying complex decisions, surfacing insights, and enabling confident action through responsible AI.
Presented by:
Australia is at an inflection point.
This discussion tackled a critical question: how does Australia not just participate in the global digital economy, but lead in it? The question is no longer just what we build, but how we invest, innovate, and collaborate to compete at scale.
From next-generation digital infrastructure and sovereign capability to the role of trusted partnerships, the panel unpacked what it takes to create an environment where businesses can innovate with confidence.
Moderated by Helen Mayhew – Executive General Manager, Strategy, CommBank
Panellists:
Lorikeet is an AI-powered customer experience platform helping complex, regulated businesses deliver high-quality support at scale.
Using advanced AI agents, it resolves customer issues across voice, chat and email, going beyond traditional chatbots to take real action. Founded in Australia, Lorikeet works with global organisations to improve service, efficiency and outcomes.
Presented by Jamie Hall – Co-Founder & Chief Technology Officer, Lorikeet
As AI moves from experimentation to enterprise-wide adoption, trust becomes the real measure.
How do organisations not only avoid losing trust under pressure, but actively build more of it as AI scales across the enterprise?
Drawing on consumer expectations, real-world use cases and practical lessons in governance, this panel explored how to protect trust, earn trust and create the licence to scale with confidence.
Moderated by Andrew Hinchliff – Group Chief Risk Officer, CommBank
Panellists:
From startup to global platform, Canva’s journey reflects a new kind of leadership, where design, technology and AI converge to empower millions globally.
This conversation explored how AI is reshaping creativity, democratising capability, and redefining how products, teams and communities are built at scale.
Speakers:
For the latest AI stories and insights visit Brighter Perspectives.
Unlocking the agent-to-agent AI opportunity
Agent-to-agent (A2A) AI allows agents to interact across organisations, bringing great promise. But risks remain. The challenge is not whether AI agents can act autonomously, but defining where autonomy fits – and how businesses can retain control.
How can companies build trust in AI?
How are leading Australian organisations embedding responsible AI practices and building trust? And what underpins their own AI implementation and governance?
Australia's AI moment: the opportunity in front of us
Household brands such as Bunnings, Canva and Coles are launching AI tools as Australian businesses race towards what may be the greatest leap in productivity in modern history.
‘We try to think out loud’: Open AI’s Sam Altman on closing the gap between AI and how we’re adopting it
OpenAI CEO Sam Altman says AI technology is advancing faster than we’ve been able to absorb it, making transparency, trust and agility critical to closing the gap.
CEOs say AI having real world impact, but pressure is building
Australian business leaders say AI is moving beyond pilots and into everyday use, with companies including Coles, Gilbert + Tobin and CBA already seeing gains in productivity, personalisation and customer service.
From Bunnings to banking: how AI helps organisations scale expertise across channels
AI is rewiring how some of Australia’s largest companies serve their customers by making expertise available at a scale and speed not previously possible.
For the latest tech, AI & innovation news, visit CommBank Newsroom.
Reimagining banking with CommBank Companion
CommBank announced it has begun testing CommBank Companion, designed to enable customers to better manage their money and business finances through a simple, conversational interface.
The AI future Australia chooses to build
AI must show it can improve Australians’ lives and strengthen the nation’s capability, not just cut costs, writes Commonwealth Bank CEO Matt Comyn
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