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Business / Merchant services / CommWeb

Features & benefits

Complete payment gateway solution

You'll get:

  • Integration with your existing payments page or use ours
  • A full software development kit and your own log on credentials
  • Specialist technical support

Accept online payments

You can accept a range of payment types like:

  • International 
  • Credit, debit and prepaid cards 
  • Stored-value online wallets
  • Digital Wallet Payments eg: Apple Pay and Google Pay

Fast & reliable payments

CommWeb is supported by world-class infrastructure with fast processing speeds, real-time authorisations and same-day settlement1 that puts funds in your account faster.

Save time on admin

Tailored reporting, online refunds and easy integration to your own accounts systems lets you cut down the time you spend managing your payments. 

A seamless customer experience

Returning customers can buy from you without re-entering their card details each time they visit. Their details aren't saved on your server but are turned into a token with Mastercard, avoiding fraud risk. 

Safe & secure transactions

CommWeb protects your business from fraud with CVV validation, EMV 3D Secure (3DS 2.0) and an internal risk management system. 

How to apply

Here's how the application process works. 

1. Give us a call

  • We’ll discuss your eCommerce needs, ask for all required information and complete your application
  • We may ask for more information e.g. bank statements from other financial institutions

2. Review your application

  • We’ll email you your final application form to review
  • If no signature is required, we'll fast track your application for approval
  • If we need a physical signature, we'll email your application to you to sign and return

3. Get approved

  • If approved, we'll send you a confirmation letter with your merchant facility ID
  • It can take 5-7 days for processing

4. Set up your service

You’ll receive a welcome email with a temporary password to log into your account. 

Start your application

You’ll need

  • A business trading name registered with ASIC
  • A business transaction account to settle your sales to, or if you don't have one we can set up a CommBank Business Transaction Account2

Website requirements

Your website must clearly display:

  • Terms and conditions
  • Privacy policy
  • Refunds Policy, Dispatch & Deliveries Policy if you sell goods
  • Images of the goods or services
  • Current contact details, including phone number, email address and trading address
  • Registered business address, including country (Australia)

You must also make sure your business trading name matches the primary name you use on your website.

Have these details handy

  • Business contact information, including phone and email
  • Australian Business Number (ABN), business structure and registered address
  • Financial information, including yearly turnover, average transaction value, start date
  • Details of every director, partner or trustee depending on your business structure. This includes birth date, residency and occupation information

Call now

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We can help

Things you should know

Applications for a merchant facility are subject to the Bank’s approval. View our Merchant Agreement, and further information available at our Merchant Support Centre.

American Express is a trademark of American Express. BPAY is a registered trademark of BPAY Pty Limited. Diners is a registered trademark of Diners Club International Ltd. JCB is a registered trademark of JCB Co. Ltd. Mastercard is a registered trademark of Mastercard International Incorporated. Visa is a registered trademark of Visa International Service Association.

As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Merchant Agreement, Financial Services Guide and Operator and User Guides at our Merchant Support Centre.

1 Everyday Settlement available to eligible customers with a Commonwealth Bank business transaction account and a linked Commonwealth Bank merchant facility. ‘Same day’ includes all card sales before 5:30 pm (AEST).

2 The information on this website has been prepared without considering your objectives, financial situation or needs. Because of that, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Financial Services Guide (PDF). Terms, conditions, fees and charges apply to Business Transaction Accounts. Read the Terms and Conditions for Business Transaction and Savings Accounts and consider whether this product is right for you.