Features & benefits
Complete payment gateway solution
You'll get:
- Integration with your existing payments page or use ours
- A full software development kit and your own log on credentials
- Specialist technical support
Accept online payments
You can accept a range of payment types like:
- International
- Credit, debit and prepaid cards
- Stored-value online wallets
- Digital Wallet Payments eg: Apple Pay and Google Pay
Fast & reliable payments
CommWeb is supported by world-class infrastructure with fast processing speeds, real-time authorisations and same-day settlement1 that puts funds in your account faster.
Save time on admin
Tailored reporting, online refunds and easy integration to your own accounts systems lets you cut down the time you spend managing your payments.
A seamless customer experience
Returning customers can buy from you without re-entering their card details each time they visit. Their details aren't saved on your server but are turned into a token with Mastercard, avoiding fraud risk.
Safe & secure transactions
CommWeb protects your business from fraud with CVV validation, EMV 3D Secure (3DS 2.0) and an internal risk management system.
How to apply
Here's how the application process works.
1. Give us a call
- We’ll discuss your eCommerce needs, ask for all required information and complete your application
- We may ask for more information e.g. bank statements from other financial institutions
2. Review your application
- We’ll email you your final application form to review
- If no signature is required, we'll fast track your application for approval
- If we need a physical signature, we'll email your application to you to sign and return
3. Get approved
- If approved, we'll send you a confirmation letter with your merchant facility ID
- It can take 5-7 days for processing
4. Set up your service
You’ll receive a welcome email with a temporary password to log into your account.
Start your application
You’ll need
- A business trading name registered with ASIC
- A business transaction account to settle your sales to, or if you don't have one we can set up a CommBank Business Transaction Account1
Website requirements
Your website must clearly display:
- Terms and conditions
- Privacy policy
- Refunds Policy, Dispatch & Deliveries Policy if you sell goods
- Images and description of goods and services you are offering are clearly visible
- Current contact details, including phone number, email address and trading address in Australia
- shipping /delivery information is required if you’re selling goods via their website
- You must also make sure your Australian business trading name matches the primary name you use on your website
Have these details handy
- Business contact information, including phone and email
- Australian Business Number (ABN), business structure and registered address
- Financial information, including yearly turnover, average transaction value, start date
- Details of every director, partner or trustee depending on your business structure. This includes birth date, residency and occupation information
Things you should know
As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Merchant Agreement, Financial Services Guide and Operator and User Guides at our Merchant Support Centre.
Applications for a merchant facility are subject to the Bank’s approval. View our Merchant Agreement, and further information available at our Merchant Support Centre.
American Express is a trademark of American Express. BPAY is a registered trademark of BPAY Pty Limited. Diners is a registered trademark of Diners Club International Ltd. JCB is a registered trademark of JCB Co. Ltd. Mastercard is a registered trademark of Mastercard International Incorporated. Visa is a registered trademark of Visa International Service Association.
1 The information on this website has been prepared without considering your objectives, financial situation or needs. Because of that, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Financial Services Guide (PDF). Terms, conditions, fees and charges apply to Business Transaction Accounts. Read the Terms and Conditions for Business Transaction and Savings Accounts and consider whether this product is right for you.
