Help & support
Your day-to-day banking should be simple, quick and secure.
Use the award-winning CommBank app^1 to make and take payments, check statements, and access features designed to help you stay on top of cash flow.
Easily manage both your personal and business accounts from the one spot.
Enjoy visibility across all your accounts and get a better view of your overall financial position.
The security of your business is important to us. Our security capabilities and team of experts work 24/7 to protect your accounts and information.
Our 100% security guarantee also protects you from unauthorised transactions on personal and business accounts when you protect how you access your accounts and tell us if something is wrong.
Need to call or message us? When you call us through the CommBank app, you’ll:
Customise your home screen to get a quick glance at money in and money out on your business accounts4.
Set up notifications to instantly tell you if your account balance is low, high, overdrawn or if you’ve just been paid5.
See if you're eligible for grants, rebates and concessions that could be used towards running your business.
And protect your money if your card is lost or stolen here or overseas7.
Activate your Business Visa Debit Card on the CommBank app.
To use the CommBank app, download it from the App Store or Google Play. It's available on Android operating systems 6.0+ and IOS operating system 12+.
You’ll need to be an existing business banking customer to access business features on the CommBank app. Not yet a business customer? Speak to one of our business banking specialists on 13 1998.
As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on this advice, consider its appropriateness to your circumstances. Terms and conditions are available on the app. NetBank access with NetCode SMS is required.
You can view the Terms and Conditions for Business Transaction and Savings Accounts (PDF), CommBiz (PDF) our Financial Services Guide (PDF) and the Electronic Banking Terms and Conditions (PDF) and should consider them before making any decision about these products and services. Bank fees and charges may apply. Bank fees and charges may apply.
The target market for these products will be found within the product’s Target Market Determination, available here.1 The Forrester Digital Experience ReviewTM: Australian Mobile Banking Apps, Q3 2020. Forrester Research does not endorse any company included in any Digital Experience ReviewTM report.
2 Tap & Pay is available for compatible NFC enabled phones running Android 4.4 operating system or above and using genuine manufacturer battery - eligible transaction accounts and credit cards only. Tap & Pay allows you to use your compatible iPhone or Android mobile phone to make Mastercard® contactless purchases up to $100 or another limit as set by the merchant. NetBank and CommBank app access required. Tap & Pay is available for compatible NFC enabled phones running Android 4.4 or above - eligible transaction accounts and credit cards only.
3 Our 100% security guarantee protects you from unauthorised transactions on personal and business accounts when you protect how you access your accounts and tell us if something is wrong. Tell me more
4 4 Business Cash Flow View shows account info from the following accounts: Business Transaction Accounts, Cheque Account Bearing, Business Credit Cards and CommBank Neo for Business.
5 The Bank does not charge for the alerts service, but you may incur message and data charges from your telecommunications service provider. Alerts are sent in real-time 24/7. Delivery of alerts may be delayed for various reasons, including service outages affecting your phone, wireless or internet provider; technology failures; and system capacity limitations. Please check your available funds before entering into any transactions. Alerts may be suspended by the Bank at any time without notice. .An overdrawn alert is sent based on your account's available funds, which is the total amount you currently have available to use. Any pending transactions will immediately be deducted from your available funds.
6 We predict your bills based on patterns in your transactions, how much you pay and when. We may not predict all of your bills. Our prediction date and amounts may be different from your actual bill. Check your bills and due dates to avoid late fees or paying an incorrect amount. See 'Bills and payments' in the CommBank app Terms and Conditions for full details.
7 We’ll cover any loss should someone make an unauthorised transaction to your account, as long as you comply with our terms and conditions available from commbank.com.au and immediately notify us of the loss, theft or misuse of your card, PIN or password and of any suspicious activity on the account.
Apple, the Apple logo & iPhone are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and Android are trademarks of Google Inc. PayID is a trademark of NPP Australia Limited. Tap & Pay is a trademarks of Eftpos Payments Australia Limited. Commonwealth Bank of Australia ABN 48 123 123 124.
