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Commbiz Mobile FAQs

Frequently Asked Questions

CommBiz Administrators

  • How do I opt in to CommBiz Mobile?
    1. Log in to CommBiz.
    2. On the top menu, click Admin > Service.
    3. On the left menu, click Preferences, then click the Mobile tab.
    4. On the Mobile Settings page, click the Enable CommBiz Mobile checkbox. Choose notification settings, then click Save.
    All users of your CommBiz service can now download and register CommBiz mobile, provided that they have been individually identified by the Commonwealth Bank.

    They will be notified by a CommBiz message when they next log on.
  • Can I choose which users I opt in?
    No. At the moment, you can only opt in or opt out on behalf of the entire service.
  • We no longer want to use CommBiz Mobile. Can we opt out?
    Yes. Simply:
    1. Log in to CommBiz.
    2. On the top menu, click Admin > Service.
    3. On the left menu, click Preferences, then click the Mobile tab.
    4. On the Mobile Settings page, deselect the Enable CommBiz Mobile checkbox, then click Save.
    CommBiz Mobile access will be cancelled overnight for all users of your CommBiz service, who will be notified by a CommBiz message. If they try to log on to CommBiz Mobile after that, they will receive an error message, stating that they no longer have access.
  • Does opting in or opting out change other user permissions or website access?
    No. Each user’s permissions are unaffected, and they can continue to use CommBiz online exactly as they did before.

CommBiz Users

  • How do I get started with CommBiz Mobile?
    Before you begin, make sure your CommBiz administrator has opted in to Mobile, and that you have been personally identified as a CommBiz user by the Commonwealth Bank. If you haven’t, visit any of our branches with your ID documents, or call 13 2339 to find out more.

    Next, download the CommBiz Mobile app from The App Store to your iPhone or iPad. Because you’re secured by a unique digital certificate, you can only register CommBiz Mobile on one device.

    Open the app and complete the activation process to fully secure your device, accept the terms and conditions — and you’re ready to use CommBiz Mobile.
  • Are there any authorisation limits on CommBiz Mobile?
    If you’re an authoriser, you’re subject to the same daily authorisation limit as usual. If you go over your daily limit, you’ll receive an error message.
  • I only have CommBiz View access. What can I do on CommBiz Mobile?
    You can view details of all the accounts you’re authorised to access, including balances, transaction history and transaction details.

General