Help & support
Set up will take no longer than four business days from approval. Once your Simplify merchant facility has been approved you will receive a confirmation letter. Within two days of receiving this letter you will receive an email with information on how to start using Simplify.
Accept Mastercard®, Visa®, Amex®, Diners Club® and JCB® cards.
Yes. You can generate e-invoices branded with your business logo and colours and click-to-pay functionality. It’s safe, convenient, and fast. Receipts can also be customised.
EMV 3D Secure (3DS 2.0) checks a number of data points to identify and authenticate customers. Based on the calculated transaction risk, the cardholder may be prompted to verify their ID eg. with a one-time password or biometric authentication.
Yes, there is a recurring payments feature, which allows for customisation of offers and subscription plans to meet a diverse number of business needs.
Applications for a merchant facility are subject to the Bank’s approval. As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Merchant Agreement, Financial Services Guide and Operator and User Guides at our Merchant Support Centre.
1 CommBank Simplify provides users with state-of-the-art fraud protection. Every transaction will be screened by an AI-based system that assesses how likely it is to be fraudulent. This is based on global databases, past behaviours, known fraud and biometrics, all of which happens within milliseconds. This allows CommBank Simplify to prevent fraudulent transactions in realtime.
2 EMV 3D Secure (3DS 2.0) is only available for Simplify Hosted Payments or eInvoicing features. It is not available for merchants using API functionality.
3 Same day settlement is available on all EFTPOS transactions made before 9.30pm (Sydney/Melbourne time) and all eCommerce transactions made before 5:30pm (Sydney/Melbourne time) for eligible customers with a CommBank Business Transaction Account and a linked CommBank merchant facility.
4 A Business Transaction Account is required to settle your transactions, if you apply online through NetBank. You can choose to settle your transactions to an alternate account held with us or another financial service provider by calling our Merchant Sales team on 1800 230 177, any time after your application is finalised. The information on this website has been prepared without considering your objectives, financial situation or needs. Because of that, you should, before acting on the information, consider its appropriateness to your circumstances. Terms, conditions, fees and charges apply to Business Transaction Accounts and NetBank. Read the Terms and Conditions for Business Transaction and Savings Accounts and the Electronic Banking Terms and Conditions (PDF) and consider whether these products are right for you. The target market for this product can be found within the product’s Target Market Determination.
5 1.5% covers Mastercard®, Visa®, and AMEX®/JCB® transactions (additional costs may apply for all other cards). AMEX is subject to approval, available to eligible customers only. Eligibility criteria, terms and conditions apply. Please contact AMEX for more information on 1300 363 614, available weekdays 8am to 6pm Sydney time.
6 Joining fee of $250 applies if you settle to another financial provider.
* Monthly account fee is in US Dollars and exclude all forms of tax (US Sales, GST, VAT).
American Express is a trademark of American Express. Diners is a registered trademark of Diners Club International Ltd. JCB is a registered trademark of JCB Co. Ltd. Mastercard is a registered trademark of Mastercard International Incorporated. Visa is a registered trademark of Visa International Service Association.