Help & support
As this information has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Merchant Agreement (PDF), Financial Services Guide (PDF) and Operator and User Guides at our merchant support hub.
1 1.1% covers Mastercard, Visa, AMEX, JCB, eftpos, and UnionPay transactions (additional costs may apply for all other cards). AMEX is subject to approval, available to eligible customers only. Eligibility criteria, terms and conditions apply. Please contact AMEX for more information on 1300 363 614, available weekdays 8am to 6pm Sydney time.
2 Same day settlement is available on all EFTPOS transactions made before 9.30pm (Sydney/Melbourne time) and all eCommerce transactions made before 5:30pm (Sydney/Melbourne time) for eligible customers with a CommBank Business Transaction Account and a linked CommBank merchant facility.
3 Surcharging is a useful tool to recover the costs of processing card payments in your business. However, the value of the surcharge must not exceed the value that it costs you to accept the transaction, you can find more information at commbank.com.au/surcharging.
4 The Smart Mini reader and optional dock are covered by a limited 12 month warranty. For warranty details, visit commbank.com.au/smart-mini-warranty.
5 A Business Transaction Account is required to settle your transactions, if you apply online through NetBank. You can choose to settle your transactions to an alternate account held with us or another financial service provider by calling our Merchant Payment Solutions on 1800 730 554, any time after your application is finalised. Terms, conditions, fees and charges apply to Business Transaction Accounts and NetBank. Read the Terms and Conditions for Business Transaction and Savings Accounts (PDF) and the Electronic Banking Terms and Conditions (PDF) and consider whether these products are right for you. The target market for this product can be found within the product’s Target Market Determination.
6 App Marketplace available on the Smart terminal only with additional apps coming soon. App Marketplace is not available on Smart Mini or Smart Integrated.
7 Available via an accredited POS vendor that provides the feature.
8 Smart Mini reader must be paired to a mobile or tablet device with Wi-Fi or 4G/3G connectivity.
9 DBM Australian Financial Awards 2023 – ‘Most recommended Major Business Bank’ and ‘Most Recommended Business Bank Account (Major Bank)’. Presented March 2023. Award is based on information collected from the DBM Atlas research program – feedback from over 18,000 businesses January 2022 through December 2022.
10 $0 Smart Mini offer is valid while stocks last. The $0 Smart Mini offer is subject to change without prior notification. We reserve the right to modify or revoke this offer at any time, for any reason. A maximum cost of five Smart Mini readers will be waived per valid, new merchant number you have with us. All other terms, conditions, fees and charges apply to our merchant services. Offer does not include the Smart Mini dock which will remain at $39. For more information on our range of EFTPOS products and pricing plans, visit commbank.com.au/merchants.
* If your Smart Mini application is approved, you will receive a black Smart Mini reader(s).
Mastercard and the Mastercard brand mark are registered trademarks of Mastercard International Incorporated. American Express is a trademark of American Express. Visa is a registered Trademark of Visa in the United States. JCB is a registered trademark of JCB International. Union Pay is a registered trademark of UnionPay International Co., Ltd. Eftpos is a registered trademark of eftpos Payments Australia Ltd. Diners Club is the registered trademark of Diners Club International Limited.