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Latest insights

The Future of Payments infographic

With always on, connected devices, customers are looking for more convenient and seamless interactions – online, in-store and on-the-go with mobile.

In our Future of Payments report, we look at how businesses can use technology to transform the customer experience, helping them stay ahead in a changing world.

What you should know


As the Internet of Things (IoT) brings the physical world online, payment technology will be embedded in our everyday devices.


Payment technologies will help businesses capture the information they need, to create interactions customers will love.


Platforms that rapidly deliver products and services at scale will come to dominate the connected future.


Integration offers opportunities to automate a variety of activities - from supply chain management to inventory control, loyalty programs and more.


As more devices are connected, the data they share can provide detailed insights on customer behaviours and preferences.


As we capture and share increasing amounts of data, security and privacy are key to maintaining customer trust.

We can help you do business

Retail insights

The latest insights on the sector using the results of a survey of 500 Australian retailers about their business intentions for the coming year.

Take me there

Business innovation

Innovative thinking has shaped the products and services we offer to help you manage your business and improve your customer experiences.

Take me there

Albert - our clever EFTPOS tablet

Our touchscreen tablet accepts contactless payments and allows your customers to pay at the table, split bills and email receipts.

Take me there
Financial Institutions

Financial Institutions

Changes in payments industry are influencing and transforming the way we interact with our customers. Understand how Australia compares with the rest of the world.

Read more


Retailing is undergoing a sea change in payments as a world of smart devices with integrated payment capabilities transforms the way retailers interact with their customers.

Read more

Things you should know
This report is published solely for information purposes. As this report has been prepared without considering your objectives, financial situation or needs, you should before acting on the information in this report, consider its appropriateness to your circumstances and if necessary seek the appropriate professional advice. The information in this report and any opinions, conclusions or recommendations are reasonably held or made, based on the information available at the time of its publication but no representation or warranty, either expressed or implied, is made or provided as to the accuracy, reliability or completeness of any statement made in this report. Commonwealth Bank of Australia ABN 48 123 123 124. AFSL and Australian credit licence 234945.