What is Compassionate Care?

We know it’s a difficult time when you, your spouse or dependant is diagnosed with a terminal illness or passes away. That’s why we’re helping support you, so you can focus on the things that matter.

Compassionate Care is a complimentary protection for eligible Owner Occupied home loan customers. It can pay your home loan repayments for a limited period of time if you, your spouse or dependant pass away or are medically certified with a terminal illness.

This protection is expected to be effective on or after 24 February 2020.

More information about Compassionate Care will be available at this time. Please check back then.

Compassionate Care provided in conjunction with AIA Australia.

Things you should know

Home loan Compassionate Care is excluded for all Investment home loans and select Owner Occupied home loan products including Viridian Line of Credit, Equity Unlock for Seniors, Commonwealth Portfolio loans and Staff Housing Loans (legacy).  This protection is underpinned by a group policy held by us with the insurer, The Colonial Mutual Life Assurance Society Limited, ABN 12 004 021 809, AFSL 235035 (CMLA). CommBank does not guarantee the obligations or performance of CMLA under the group policy. CMLA also provides certain services for Home Loan Compassionate Care in association with AIA Australia Limited (AIA) ABN 79 004 837 861, AFSL 230043. Home Loan Compassionate Care is designed to provide benefits to eligible customers for a limited period of time. It is not, and should not be considered as a substitute for comprehensive mortgage or life insurance.