We know it’s a difficult time when you or someone in your family is diagnosed with a terminal illness or passes away. That’s why we’re helping support you with your home loan, so you can focus on the things that matter.
Home Loan Compassionate Care is complimentary protection for your eligible Owner Occupied home loan that helps support you by paying your home loan repayments for around 12 months if you, your spouse or dependant passes away or is medically certified with a terminal illness.
Check the eligibility criteria to see if you’re eligible.
No, Home Loan Compassionate Care is complimentary protection that comes with your eligible Owner Occupied home loan. There’s no need to sign up to or activate it.
No, your Home Loan Compassionate Care benefit will not be reduced if you have other insurance policies, for example Home Loan Protection. You should check your other insurance policies to see if Home Loan Compassionate Care benefits will reduce your benefits under these policies.
No. Home Loan Compassionate Care came into effect on the 24 February 2020, so only claim events that happen on or after 24 February 2020 are eligible.
If the unexpected happens and you aren’t eligible for Home Loan Compassionate Care, our Financial Assistance Solutions team can work with you to develop a solution tailored to your needs. Call us on 1300 720 814 between 8am and 9pm Mon-Fri, and 9am and 2pm Saturday (Sydney/Melbourne time) to request financial assistance.
Home Loan Compassionate Care is underpinned by a group policy held by us with the insurer, AIA Australia Limited ABN 79 004 837 861 AFSL 230043 (AIA Australia). AIA Australia is not part of the Commonwealth Bank of Australia (CBA) Group of companies.
For more information, download the Home Loan Compassionate Care Information Booklet.
Home Insurance is provided by Commonwealth Insurance Limited ABN 96 067 524 216 AFSL 235030 (CIL). CommInsure is a registered business name of CIL. CIL is a wholly owned non-guaranteed subsidiary of Commonwealth Bank of Australia ABN 48 123 123 124 (The Bank). The Bank does not guarantee the obligations or performance of CIL or the products it offers. This information is provided by CIL and where we refer to ‘we’ and ‘our’, we mean CIL. This information has been prepared without considering your objectives, financial situation or needs. You should, before acting on this, consider the appropriateness of the product to your circumstances. A Product Disclosure Statement (PDS) is available at all Commonwealth Bank branches, by downloading them from commbank.com.au or by calling 13 2423 and should be considered before making any decisions about this product. You should also read the Premium, Excess and Discount Guide (PEDG), Key Facts Sheets (KFS) and Financial Services Guide (FSG) by clicking on the links, or by calling us on 13 2423 for a paper copy.
The target market for this product will be found within the product’s Target Market Determination, available here.
The information is of a general nature only. It does not take into account your objectives, financial situation or needs. You should consider seeking financial advice before making any decision about your insurance or financial needs.