Help & support
Protect your wheels with a range of car insurance options for you to choose from.
Manage your car insurance and banking in one place via the CommBank app or NetBank.
Choose from a range of options depending on your needs and budget.
Choose to pay monthly at no extra premium, helping you spread the cost across the year.
Car Insurance provided by Hollard has three levels of cover to choose from. You can choose to add Optional Covers or Services for an added cost.3 You'll need to decide what level of cover is right for you based on your needs and budget.
These policy overviews are a guide only. For information on the full coverage, exclusion, limits and excesses, read the Product Disclosure Statement (PDS) and the Financial Services Guide (FSG) before applying.
Car insurance is to provide cover for your vehicle if it is used for private or non-excluded purposes. You must be at least 18 years of age (unless by exception), or the policy can cover vehicles owned by a company, and have an Australian address where the car is ordinarily parked overnight. All policies are subject to Hollard’s underwriting criteria.
If you have questions about whether this product is suitable for you, refer to the Target Market Determination (TMD) for more details.
Choose the right level of cover for you. There are three options to suit a range of needs and budgets.
You’ll be asked questions about your car including the model, the driving history of all declared drivers and claims activity.
The Mozo People's Choice Awards have highlighted the nation's favourite financial institutions since 2011.
CommBank has been awarded the 2024 Mozo People's Choice Award for Car Insurance provided by Hollard for delivering Outstanding Customer Satisfaction.
Check the PDS to understand what you're covered for before paying any expenses prior to lodging a claim.
Make a windscreen or window glass claim by calling 13 1361 and you’ll be appointed the preferred supplier O'Brien®.
You can make a claim 24/7 via the My Claims Portal accessible through Netbank or the CommBank App. Alternatively, call 13 1361.
You’ll receive immediate confirmation once you make a claim and the Claims team will advise you of the next steps.
Find the Car Insurance Product Disclosure Statement (PDS) and other important forms for policies purchased on/after 20 August 2025.
Find documents for policies effective before 20 August 2025.
View your existing policy details within the Accounts list in NetBank or the CommBank app. (CommBank customers only)
To update your policy, call 13 1361
Choosing the right car insurance policy depends on various factors, including your individual needs, budget, and the level of coverage you require. Here are some tips to help you decide:
1. Assess your needs: consider factors such as the value of your vehicle, your driving habits and your financial situation. Determine the level of coverage you need based on these factors.
2. Consider affordability: evaluate the cost of premiums and any applicable excesses. Find a balance between the coverage provided and what you can afford.
3. Look for optional extras: many policies will come with optional extras you may be able to add to your insurance, such as roadside assistance. Consider which of these are important to you and look for policies which may offer cover for these.
An excess is an amount you must pay when your claim is accepted and agreed to be paid out. All excess amounts will be shown on your Certificate of Insurance.
When an excess applies, you must pay your Basic excess plus any applicable additional excess(es).
If you replace your car with another car during your period of insurance, you'll be given up to 14 consecutive days of temporary cover for your replacement car.
The temporary cover applying to your replacement car will be:
You must contact 13 1361 before the end of the 14 days for cover over the new car to continue.
Anyone who is a regular driver should be listed on the policy as a ‘declared driver’. However, Learner drivers do not need to be listed until they obtain their ‘P’ plates.
Call 13 1361 to add additional drivers to your policy.
Car Insurance does not cover you for driving Uber or other ride sharing services.
Yes, you’ll be covered if the international driver’s licence is current and is recognised by Australian law as valid for driving in Australia.
The policyholder can call 13 1361 to add more drivers. You’ll need the following information for all drivers:
Adding more drivers might change your premium and the excesses payable at the time of a claim.
You can get insurance for EVs and hybrids provided they meet underwriting guidelines
Car insurance provides cover if your car causes damage to someone else’s property if you are responsible and, depending on the level of cover you choose, provides cover for the repair or replacement of your car when it is stolen or damaged. The level of cover your car has is dependent on the type of cover you choose.
While your policy may not have a time limit to file a car insurance claim, you should file a claim as soon as possible. This ensures your claim will be processed with the most up to date information.
1This discount cannot be used in conjunction with any other discount (other than those listed in the relevant Product Disclosure Statement (PDS) or any Supplementary Product Disclosure Statement), saving or promotional offer, unless otherwise advised. This discount may be removed or changed effective from the renewal date. This discount cannot be backdated. This discount is applied to annual base premium and excludes levies, Government charges and Roadside Assistance. To find out more about how your premium is calculated, refer to the PDS and Premium, Excess and Discount Guide (PEDG).
2Cover for damage caused by fire (including bushfire) or weather events is excluded for the first 24 hours of the policy (exceptions apply). Claim limits and other exclusions apply.
3Subject to Hollard's acceptance criteria. Terms, conditions and exclusions apply. Read the Product Disclosure Statement (PDS) for more information.
Car Insurance is provided by Hollard Insurance Partners Limited ABN 96 067 524 216, AFSL 235030 (Hollard) and distributed by the Commonwealth Bank of Australia ABN 48 123 123 124, AFSL 234945 (CBA). Hollard is the insurer of this Car Insurance product. Hollard is not part of the CBA Group. CBA does not guarantee the obligations or performance of Hollard or the products Hollard offers. Neither CBA, nor any of its related bodies corporate accepts liability or guarantees payment of any claim or benefit in respect of general insurance products issued by Hollard. CBA may be paid a commission if Hollard issues you with a Car Insurance policy. Details are provided in the Financial Services Guide (FSG) by clicking on the link, or by calling 13 1361 for a paper copy.
For products issued by Hollard, information about the target market can be found within the product’s Target Market Determination.
This information has been prepared without considering your objectives, financial situation or needs. Before making any decision about this product you should consider this information in relation to your own circumstances. A Product Disclosure Statement (PDS) is available at all Commonwealth Bank branches, by downloading them from commbank.com.au or by calling 13 1361 and should be considered before making any decisions about this product. You should also read the Premium, Excess and Discount Guide (PEDG) and Financial Services Guide (FSG) by clicking on the links, or by calling 13 1361 for a paper copy.
Hollard is a signatory to the General Insurance Code of Practice, for more information on the code visit www.codeofpractice.com.au.
O’Brien is a registered trademark of O’Brien Glass Industries Limited.
