Help & support
Within Netbank and the CommBank app, you’ll have access to the Insurance Hub which has a range of features to help you manage your policy.
In the Insurance Hub you can:
How do I access the Insurance Hub?
Simply log into NetBank or the CommBank app and click on your home, landlord or car insurance policy from the accounts list. (CommBank customers only).
Image for illustration only1
Want to lodge a home, landlord or car insurance claim without waiting on the phone? Now you can.
The My Claims Portal is a self-service portal (accessible through NetBank or the CommBank app) that lets you easily lodge, resume or update an existing claim online.
Check what information and documents are required before lodging your claim.
You can save a draft and resume your claim to lodge later.
Review all your home and car insurance claims in My Claims Portal.
Only valid for claims made after 15 December 2023.
If the time comes to make an insurance claim, it’s important you know how.
The claims process differs based on the type of claim and the event that has occurred.
Policy details become visible once the policy date has begun.
To make any changes to your policy, call 13 1361 between 8am - 8pm, Mon - Fri and 8am - 5pm Sat (Sydney/Melbourne time), or +61 2 8527 5217 from overseas.
You can make changes to your policy over the phone, such as:
Cancelling your policy
Hollard will aim to contact you within two business days via email or phone.
Please call Hollard on 13 1361 if you need emergency assistance or call triple zero (000) immediately if you are in a life-threatening situation.
Claims are marked as Draft, Open, or Closed and can be viewed via the Claims section of the My Claims Portal.
You can navigate to this section by clicking on the logo at the top left of the page.
If a claim is marked as Draft, you will need to enter more information and submit your claim so it can be actioned by a member of Hollard’s Claims Team.
If a claim is marked as Open, you can view information about the claim and its progress including:
Please note, Hollard will contact you via email or phone if further information is required to process your claim.
You can continue to call Hollard on 13 1361 (or +61 2 8527 5217 if overseas) for any assistance with lodging a claim.
The legacy claims form will no longer be available.
Please use the My Claims Portal or call Hollard on 13 1361.
Distributed by Commonwealth Bank
1 The screenshot is for illustration only. What you see in the app may look a little different depending on when you purchased your policy, as we regularly make updates.
Home Insurance, Landlord Insurance and Car Insurance are provided by Hollard Insurance Partners Limited ABN 96 067 524 216, AFSL 235030 (Hollard) and distributed by the Commonwealth Bank of Australia ABN 48 123 123 124, AFSL 234945 (CBA). Hollard is the insurer of these general insurance products. Hollard is not part of the CBA Group. CBA does not guarantee the obligations or performance of Hollard or the products Hollard offers. Neither CBA, nor any of its related bodies corporate accepts liability or guarantees payment of any claim or benefit in respect of these general insurance products issued by Hollard. CBA may be paid a commission if Hollard issues you with a Home, Landlord and/or Car Insurance policy. Details are provided in the Financial Services Guide (FSG) by clicking on the link, or by calling 13 1361 for a paper copy.
For products issued by Hollard, information about the target market can be found within the product’s Target Market Determination.
This information has been prepared without considering your objectives, financial situation or needs. Before making any decision about this product you should consider this information in relation to your own circumstances. A Product Disclosure Statement (PDS) is available at all Commonwealth Bank branches, by downloading them from commbank.com.au or by calling 13 1361 and should be considered before making any decisions about this product. You should also read the Premium, Excess and Discount Guide (PEDG), Key Facts Sheets (KFS) and Financial Services Guide (FSG) by clicking on the links, or by calling 13 1361 for a paper copy.
To find out how Hollard manage your personal information, please see Hollard's Privacy Policy.
