What's changing?

From 1 September 2018, new CommBank American Express Cards will no longer be offered.

Eligible credit card applications must receive final approval before 1 September to receive an American Express credit card, otherwise you’ll only receive a Mastercard®.

From 1 November 2018, we’re closing all CommBank American Express Cards and transactions will be declined (some exceptions apply*). 

Until then you can continue to use your card and enjoy all your card benefits, including the number of points earned on eligible purchases.

You’ll continue to earn Awards points and enjoy all your other benefits when you use your CommBank Awards Mastercard or Visa card.

 

What you need to do

Change your regular payments

Before 1 November 2018, contact any businesses you have regular payments with, and give them your CommBank Awards Mastercard or Visa card details so your payments can continue to be processed. This could help you avoid future missed payment fees and loss of service.

Examples of regular payments include electricity, phone, and water bills as well as insurance and entertainment like Foxtel or Netflix.  

You may also need to change your saved credit card details with services like Uber, PayPal, E-Toll and iTunes.

Check transactions in NetBank

Update hotel, car rental and holiday bookings

For bookings after 1 November 2018, contact your travel provider and change your payment details to your Mastercard or Visa card to avoid losing your bookings.

Destroy your American Express Card

On 1 November 2018 you’ll need to destroy your American Express Card. Make sure you cut it up so the card and expiry numbers aren’t clear.

Let your additional cardholders know

If you have additional cardholders on your account with an American Express Card, let them know they’ll need to do the same.

What the change means for you

Your Awards points & membership

  • You’ll still be a CommBank Awards member, even after your American Express Card is closed
  • You’ll continue to earn Awards points and enjoy Australia’s largest credit cards rewards program1 using your Awards Mastercard or Visa card
  • Your points balance will remain unchanged with no expiry date, so you can redeem your points like you normally would.

Check points in NetBank

International travel insurance

If you’re a Gold, Platinum or Diamond Awards customer, you’ll continue to enjoy international travel insurance when you activate your cover in NetBank or the CommBank app before you travel.2

Your American Express benefits 

From 1 November 2018 you’ll no longer be able to access your American Express benefits. This includes benefits such as Amex Connect and Emergency Travel Assistance on all American Express Cards, and Complimentary Lounge Passes on Diamond American Express Cards. Until then, you can continue to access these benefits as you normally would.

*Some transactions may still occur 

Some transactions may still occur after 1 November 2018 and these will be reflected in your monthly statements. For any such transactions:

  • You’ll no longer earn CommBank Awards points
  • International transaction fees will apply to overseas transactions, including Platinum and Diamond Awards American Express Cards:
    • 3.50% for transactions converted by American Express from a foreign currency to Australian dollars
    • 3.00% for transactions in Australian dollars while overseas, or while in Australia (for example online) where the merchant, or the financial institution or entity processing the transaction, is located overseas. 

For cash advances, the cash advance fee will also apply. 

Things you should know

* Some transactions may still occur after 1 November 2018 and these will be reflected in your monthly statements. For any such transactions:

  • You’ll no longer earn CommBank Awards points.
  • International transaction fees will apply to overseas transactions, including Platinum and Diamond Awards American Express Cards:
    • 3.50% for transactions converted by American Express from a foreign currency to Australian dollars;
    • 3.00% for transactions in Australian dollars while overseas, or while in Australia (for example online) where the merchant, or the financial institution or entity processing the transaction, is located overseas. 

For cash advances, the cash advance fee will also apply.

1 Source: Roy Morgan Research, customers 18+ with a rewards/loyalty card in the 12 months to February 2017.

2 If you don’t activate, you’ll receive Base Cover which includes personal liability cover and overseas emergency medical assistance and hospital expenses only. Restrictions, exclusions (including for pre-existing medical conditions and persons aged 80 years or over), limits and excesses apply. Insurance is issued and managed by AWP Australia Pty Limited (trading as Allianz Global Assistance) ABN 52 097 227 177, AFSL No.245631 on behalf of the insurer Allianz Australia Insurance Limited ABN 15 000 122 850, AFSL No. 234708 for Commonwealth Bank of Australia.

American Express is a trademark of American Express. The Commonwealth Bank American Express Card is issued and administered by Commonwealth Bank of Australia pursuant to a license from American Express. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. Commonwealth Bank of Australia Ltd ABN 48 123 123 124 and Australian credit licence 234945.