What's changed?

As of 1 November 2018, all CommBank American Express Cards have been closed and transactions made on your American Express Card will be declined*.

Your points balance will remain unchanged with no expiry date, so you can redeem your points like you normally would. You’ll continue to earn Awards points and enjoy all the other benefits of your CommBank Awards Mastercard® or Visa card.

What you need to do

Update your regular payments

If you have regular payments with businesses where your American Express Card details are saved, you’ll need to update these with your Mastercard or Visa credit card details to avoid future missed payment fees and loss of service. 

Regular payments are direct debits and automatic payments that are made on your credit card. Examples of regular payments include:

  • electricity, phone, and water bills as well as insurance
  • entertainment like Foxtel or Netflix
  • Uber, PayPal, E-Toll, iTunes and charities.

Identifying your regular payments

There are a few different ways you can identify your regular payments:

  • Go to NetBank, click on your credit card Transaction History, expand Account Settings and select View regular payments
  • Or you can see the regular payments we’ve identified on your latest statement under ‘Helping you identify your regular payments’.

You may not see all of your regular payments, you should still check past statements or your transaction history for any we may have missed. 

You’ll need to contact the business directly to update your payment details. 

Log on to NetBank

Download contact details for popular billers

Update hotel, car rental and holiday bookings

If you have any future travel bookings where you’ve used your American Express Card to hold the booking, please ensure you contact your travel provider and change your payment details to your Mastercard or Visa card to avoid losing your bookings.

Destroy your American Express Card

You’ll need to destroy your American Express Card. Make sure you cut it up so the card and expiry numbers aren’t clear.

Let your additional cardholders know

If you have additional cardholders on your account with an American Express Card, let them know they’ll need to do the same.

What the change means for you

Your Awards points & membership

  • You’ll still be a CommBank Awards member, even though your American Express Card is closed
  • The points you’ve already earned through your American Express Card are not affected
  • You’ll continue to earn Awards points and enjoy Australia’s largest credit cards rewards program1 using your Awards Mastercard or Visa card.

Check points in NetBank

Refunds

You’re unable to receive any refunds on your closed American Express Card. If you’ve purchased something using this card and need a refund, then you should let the merchant know that the refund needs to be processed another way, for example by using your Mastercard or Visa card. 

If the merchant needs more information, you can send them to this page. 

International travel insurance

If you’re a Gold, Platinum or Diamond Awards customer, you’ll continue to enjoy international travel insurance when you activate your cover in NetBank or the CommBank app before you travel.2

Your American Express benefits 

American Express benefits, including Amex Connect, Emergency Travel Assistance and Complimentary Lounge Passes on Diamond American Express Cards, are no longer available. 

New or replacement American Express Cards haven't been issued since 18 October 2018

  • No replacement card was sent if you or your additional cardholder reported your American Express Card(s) lost, stolen or damaged between 18 October and 31 October
  • If you requested to add an additional cardholder between 18 October and 31 October, no American Express Card was sent to them. 

*Some transactions may still occur 

Some transactions may still occur after 1 November 2018 and these will be reflected in your monthly statements. For any such transactions:

  • You’ll no longer earn CommBank Awards points
  • International transaction fees will apply to overseas transactions, including Platinum and Diamond Awards American Express Cards:
    • 3.50% for transactions converted by American Express from a foreign currency to Australian dollars
    • 3.00% for transactions in Australian dollars while overseas, or while in Australia (for example online) where the merchant, or the financial institution or entity processing the transaction, is located overseas. 

For cash advances, the cash advance fee will also apply. 

Things you should know

* Some transactions may still occur after 1 November 2018 and these will be reflected in your monthly statements. For any such transactions:

  • You’ll no longer earn CommBank Awards points.
  • International transaction fees will apply to overseas transactions, including Platinum and Diamond Awards American Express Cards:
    • 3.50% for transactions converted by American Express from a foreign currency to Australian dollars;
    • 3.00% for transactions in Australian dollars while overseas, or while in Australia (for example online) where the merchant, or the financial institution or entity processing the transaction, is located overseas. 

For cash advances, the cash advance fee will also apply.

1. Source: DBM Consultants, customers 18+ with a rewards/loyalty card in the 12 months to August 2018.

2. You need to activate the international travel insurance included with your card to receive comprehensive cover. If you don’t activate you’ll receive personal liability cover and overseas emergency medical assistance and overseas emergency medical and hospital expenses cover only. Terms, conditions, exclusions (including for existing medical conditions and persons aged 80 years or over), limits, sub-limits and excesses apply. Before making a decision, refer to the Credit Card Insurances Product Disclosure Statement and Information Booklet for full conditions. Insurance is issued and administered by Cover-More Insurance Services Pty Ltd (AFSL 241713, ABN 95 003 114 145) on behalf of the insurer Zurich Australian Insurance Limited (AFSL 232507, ABN 13 000 296 640) for Commonwealth Bank of Australia (‘CBA’) (ABN 48 123 123 124, AFSL 234945). CBA and its related bodies corporate do not issue or guarantee this insurance. It does not represent a deposit with or liability of either CBA or any of its related bodies corporate. We do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. If you purchase an Upgrade Policy, we (CBA) receive a commission which is a percentage of your premium - ask us for more details before we provide you with any services on this product.

American Express is a trademark of American Express. The Commonwealth Bank American Express Card is issued and administered by Commonwealth Bank of Australia pursuant to a license from American Express. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. Commonwealth Bank of Australia Ltd ABN 48 123 123 124 and Australian credit licence 234945.