Register to attend and submit your question

Share your ideas on new ways we can support you, small businesses, and your communities.

2020 Virtual Customer Forum

  • Wednesday 11 November 2020
  • 6pm - 7pm AEDT

Register now

Over the past year, it has been essential that our customers have been able to rely upon us when they needed us most.

Supporting our personal customers

Home Loan Compassionate Care

Introducing an Australian first that helps support eligible Owner Occupied home loan customers by paying their home loan repayments for around 12 months if a borrower, spouse or dependant who is covered passes away or is diagnosed with a terminal illness.

Read more about Compassionate Care

Next Chapter

Helping people in Australia who are impacted by domestic and financial abuse achieve long-term financial independence.

Read more about Next Chapter

Financial control

Giving you more benefits for banking with us by improving our industry-leading digital tools, including new functionality like Bill Sense, which can predict your upcoming bills to help you stay in control.

More on Bill Sense

If you are in financial hardship

Get in touch

Supporting business customers and not-for-profits

  • Getting money to those in need, by funding more than $700 million of new loans under the Government’s Coronavirus SME Guarantee Scheme
  • Providing relief for small businesses and families struggling to pay bills by providing hardship relief for over 250,000 customers
  • Helping eligible small business owners and not-for-profits in financial difficulty by proactively waiving merchant terminal rental fees for up to four months
  • And to make sure we can continue to be there for small business owners we have committed to doubling the number of business bankers across our branch network so you can work with someone who understands your business and your local area

Get more support