Digital banking

Customer on NetBank

NetBank1

Manage your finances securely online.

Get an overview of your finances and explore all the day-to-day details of your money.

Ideal for speedy tasks and those that take more time.

Get familiar with NetBank

Log on to NetBank

customer using CommBank app

CommBank app2

Making your day-to-day simple, quick and secure. You can pay someone, transfer money, manage your cards and bills, all on the go.

Be aware of your spending patterns and stay in control of your money – all unique to the award-winning3 CommBank app.

Explore the CommBank app

Customer making a payment with their watch

Digital wallets & wearables

Wherever you are, whatever you are doing, you can now use your compatible phone or wearable4 to make secure, cashless payments.

And you can check your account balance on the go using your smartwatch.

Discover how to pay with your phone or wearable

customer using Ceba to activate their card

Ceba – our digital banking assistant

Ceba (see-bah) is our sophisticated chatbot trained to give you in-the-moment, digital support. Not to be confused with our live chat, where you have an online conversation with one of our team.

You can find Ceba in the Ask Ceba chat tab in NetBank, or by tapping the icon at the top right corner on the CommBank app home screen.  

Get to know Ceba

In branch & over the phone

At a migrant branch

We want to make your move to Australia as easy as possible.

We have multilingual branch staff  and we can help with all of your new to country needs. You can even collect your debit Mastercard in branch the day you arrive.5

You should visit your nominated specialist migrant branch once you arrive, to show us your ID, so we can activate your account. 

View a list of specialist migrant branches

At any branch

Any one of our Australia-wide branches can help you with your banking needs.

Get assistance with the day-to-day tasks, deal with those more complex matters and speak to our dedicated lenders and financial advisors about your personal circumstances.

Find your local branch

Over the phone 

Our international banking team can help you set up your banking before you arrive in Australia. 

The team are available between 8am to 6pm (Sydney/Melbourne time) and can assist in a range of different languages, over the phone or on email.

You can also contact us for general enquiries, between 6am and 10pm (Sydney/Melbourne time).

At an ATM

Make use of the largest branch and ATM network in Australia. Most ATMs support multiple languages, including Arabic, Chinese, Vietnamese, Tagalog, Korean and Greek.

Do more than just withdraw cash - check account balances, transfer money between linked accounts, print a list of recent transactions, and even deposit notes, coins and cheques in real-time, at selected ATMs.

See what our ATMs can do

See more. Do more. It is secure.

However you choose to bank with us, we take our responsibility to protect your privacy and security seriously, and have a range of security capabilities to keep your information safe. With our 100% security guarantee we will cover any loss due to unauthorised transactions on your accounts, as long as you protect your cards, devices, client numbers, PINs, passwords and any other access methods, and immediately notify us of their loss, theft or misues or any suspicious activity on your account.

Ready to open your bank account?

You can open an everyday account in about 5 minutes.

Account options

Things you should know

1 The full version of NetBank is only available once you have had your ID checked in branch. 

2 The CommBank app is only available once you have had your ID checked in branch.

The CommBank app is free to download however your mobile network provider charges you for accessing data on your phone. Find out about the minimum operating system requirements on the CommBank app page. Full terms and conditions are available on the app. NetBank access with NetCode SMS is required.

3 The Forrester Banking Wave™: Australian Mobile Apps, Q2 2018.  Commonwealth Bank of Australia received the highest Industry Wave™ overall score among Mobile Apps in Australia in Forrester's proprietary Industry Wave™ evaluation. Forrester Research does not endorse any company included in any Industry Wave™ report and does not advise any person or organisation to select the products or services of any particular company based on the ratings included in such reports.

Samsung Pay and Google Pay are free to download however your mobile network provider may charge you for accessing data on your phone.

4 Google Pay is currently available for Android running 5.0 (Lollipop) or higher with a Near Field Communication (NFC) antenna and Host Card Emulation (HCE) support. Full terms and conditions available on the Google Pay app.

Samsung Pay is available on Samsung Galaxy S6 and above, Note5, Note8, A5, A7, J5 Pro and J7 Pro phones and Samsung Gear S2 and above and Sport wearables. Full terms and conditions available on the Samsung Pay app.

Check compatible devices on apple.com

Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPhone, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries.

5 To ensure that your card is ready and waiting for you at your chosen branch, you must have opened your account online more than 7 days before arriving in Australia. If you applied for your account after arriving in Australia, your Debit Mastercard will be mailed out to your Australian address.

Students cannot receive a Debit Mastercard in branch - a card is mailed out to the applicants address once ID has been verified in branch. 

The advice on this website has been prepared without considering your objectives, financial situation or needs. Because of that, you should, before acting on the advice, consider its appropriateness to your circumstances. Please view our Financial Services Guide (PDF 68KB). Full terms and conditions for the transaction and savings accounts (PDF 660KB) mentioned and Electronic Banking are available here or from any branch of the Commonwealth Bank.