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Welcome to Platinum Awards


Travel insurance

As a new holder of a Commonwealth Bank Platinum Awards Mastercard® you now have access to some amazing benefits. You'll be able to take advantage of our Platinum travel insurance and a dedicated 24-hour concierge service, worldwide acceptance and more.

Don't forget to activate your card to start receiving the platinum benefits by visiting or alternatively call 13 2221 and press 2.

From 1 July 2017, you’ll pay zero international transaction fees on overseas purchases made using your CommBank Diamond or Platinum American Express card – in store and online, making it the perfect travel companion. So you can spend less on fees and more on travel.

How to earn additional points.

Travel insurance

Here's three easy ways to increase your points:

  • Shop at our Bonus Partners to earn bonus points.
  • Set up direct debits on your Platinum Awards Mastercard to earn points on payments you make.
  • Share the benefits of Platinum Awards by adding an additional cardholder to your account. With more people earning points on your account, you can reach your rewards faster.

Your Concierge Service.


As a platinum cardholder, you now have round the clock access to our dedicated concierge service here and overseas. They have the time, the contacts and negotiating skills to make your request happen whatever your shopping needs∞.

Call 13 1661 or +61 2 9921 5075 (overseas - reverse charges accepted) available 24 hours a day, 7 days a week.


Turn your Awards points into exciting rewards.

 Credit cards awards

As a Platinum Awards cardholder, you have access to Australia’s largest Awards program+.  Use your points for a wide range of exciting awards such as flights, holidays, homewares, electronics, entertainment and gift cards to name a few.

To find out more about Commonwealth Bank Awards, visit and follow the links to our Awards site on your home page, indicated by this symbol credit cards awards icon 
or call 13 1661.

Platinum Awards - Mastercard benefits.

MasterCard benefits
  • Priceless Cities – gives you VIP access to exclusive experiences and benefits from cities across the globe. From dining, shopping and sporting opportunities to exciting hotel and entertainment offers, you can make your next city adventure that bit more special. Register for free at today.
  • Mastercard Privileges - Indulge in a broad range of local and global experiences across dining, travel, retail and entertainment. For exclusive offers handpicked for Mastercard cardholders, go to and spoil yourself today.
  • Tap & Go™ with MasterCard contactless -  the faster, safer way to pay for purchases under $100

Stay in control.

Stay in control of your finances

Stay in control of your finances by using our online credit cards tools so you can enjoy spending with peace of mind.  Here is a list of some useful tools:

You’re secure to spend how you wish.

secure credit card

We have many security features such as an enhanced security chip and state of the art fraud detection systems to protect your card around the world. As a result, you’ll shop safely and securely when you use your card to spend how you wish.

Complimentary International Travel Insurance.

Travel insurance included

Our insurance covers more than you - your spouse or partner and up to 10 dependent children travelling with you are also covered if they travel with you for the entire journey. To have a comprehensive level of cover, you must include their details when you activate your policy for them to be covered.

To see the definition of ‘spouse’ or ‘partner’ see the Credit Card Insurances Product Disclosure Statement and Information Booklet.

Find out more


Credit cards frequently asked questions

If you have queries about your recent upgrade to a Platinum Awards Mastercard then hopefully the answers can be found at commbank/platinumupgrade.


Important Information:
∞ Request for services outside the scope of Your Concierge service may not be processed and limits may be imposed on excessive requests for services. See Your Concierge service Terms and Conditions available at for further detail.
+ Source: Roy Morgan Research, customers 18+ with a rewards/loyalty card in the 12 months to February 2017.
# Subscription to this service may be limited
^ Insurance is issued and managed by AWP Australia Pty Limited (trading as Allianz Global Assistance) (AFSL No.245631 ABN 52 097 227 177) on behalf of the insurer Allianz Australia Insurance Limited (AFSL No. 234708 ABN 15 000 122 850) for Commonwealth Bank of Australia (‘CBA’) (ABN 48 123 123 124, AFSL 234945). CBA and its related bodies corporate do not issue or guarantee this insurance. It does not represent a deposit with or liability of either CBA or any of its related bodies corporate. Terms, conditions, exclusions, limits and excesses apply. Before making a decision, refer to the Credit Card Insurances Product Disclosure Statement and Information Booklet for full conditions at We do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. If you purchase an Upgrade Policy, we receive a commission which is a percentage of your premium - ask us for more details before we provide you with any services on this product. If you don’t activate you’ll receive Base cover which includes personal liability cover and overseas emergency medical assistance and hospital expenses only. Restrictions, exclusions (including for pre-existing medical conditions and persons aged 80 years or over), limits and excesses apply.

Mastercard and the Mastercard Brand Mark are  registered trademarks of Mastercard International Incorporated. 

Tap & Go is a trademark of Mastercard International Incorporated.

Points are earned on eligible transactions and are subject to points capping. From 1/7/17, you'll earn maximum points per $1 spent when you use your American Express card for eligible transactions overseas and at supermarkets, department stores and petrol stations in Australia; and 0.5 points per $1 spent using your American Express card everywhere else. Refer to the CommBank Awards Program Terms and Conditions for more information.