Help & support
Continue earning and redeeming your Awards points until the CommBank Awards program closes on 29 September 2026. After this:
Refer to CommBank Yello Terms and Conditions for full eligibility details.
On 29 September 2026, we’re making changes to your card name, fees and other benefits across selected credit cards. Details below summarise the new name, pricing and benefits by card.
Additional benefits:
The following benefits will be added:
Benefit |
Value |
Monthly travel credit will be applied for eligible customers to use on Travel Booking. Terms and conditions apply.1 |
$25 every month |
Monthly Dining credit will be applied for eligible customer to use on Dine In Deals. Terms and conditions apply.2 |
$10 every month |
Complimentary DashPass membership with DoorDash. Terms and conditions apply.3 |
$120 annually |
DoorDash credit each month when you place an order with a subtotal of $50 or more. Terms and conditions apply.3 |
$10 |
Cracked Screen Cover added as Complimentary Insurance.4 |
$1,000 limit |
Yello Points
You’ll enjoy uncapped points earn based on your CommBank Yello tier if you’re eligible for CommBank Yello.
Points earn per $1 spent as follows5:
Purchase type |
Points per $1 spent5 |
Hotel and Car rental bookings made through Travel Booking, via the CommBank app |
From 5.5 to 6.5 Yello points based your Yello eligibility |
Flight bookings made through Travel Booking, via the CommBank app |
From 2.5 to 3.5 Yello points based your Yello eligibility
|
Dining out using Dine In Deals via the CommBank app |
From 1.5 to 6.5 Yello points based your Yello eligibility
|
International transactions made in store and online |
2 Yello points |
All other eligible transactions |
|
Additional benefits
The following benefits will be added:
Benefit |
Value |
Monthly travel credit will be applied for eligible customers to use on Travel Booking. Terms and conditions apply.1 |
$10 every month |
Monthly Dining credit will be applied for eligible customer to use on Dine In Deals. Terms and conditions apply.2 |
$10 every month |
Complimentary DashPass membership with DoorDash. Terms and conditions apply.3 |
$120 annually |
Cracked Screen Cover added as Complimentary Insurance.4 |
$500 limit |
Yello Points
You’ll enjoy uncapped points earn based on your CommBank Yello tier if you’re eligible for CommBank Yello.
Points earn per $1 spent as follows5:
Purchase type |
Points per $1 spent5 |
Hotel and Car rental bookings made through Travel Booking, via the CommBank app |
From 5.5 to 6.5 Yello points based your Yello eligibility |
Flight bookings made through Travel Booking, via the CommBank app |
From 2.5 to 3.5 Yello points based your Yello eligibility
|
Dining out using Dine In Deals via the CommBank app |
From 1.5 to 6.5 Yello points based your Yello eligibility
|
International transactions made in store and online |
2 Yello points |
All other eligible transactions |
|
Yello Points
You’ll enjoy uncapped points earn based on your CommBank Yello tier if you’re eligible for CommBank Yello.
Points earn per $1 spent as follows5:
Purchase type |
Points per $1 spent5 |
Hotel and Car rental bookings made through Travel Booking, via the CommBank app |
From 5.5 to 6 Yello points based your Yello eligibility |
Flight bookings made through Travel Booking, via the CommBank app |
From 2.5 to 3 Yello points based your Yello eligibility
|
Dining out using Dine In Deals via the CommBank app |
From 1.5 to 6 Yello points based your Yello eligibility
|
International transactions made in store and online |
2 Yello points |
All other eligible transactions |
|
Yello Points
You’ll enjoy uncapped points earn based on your CommBank Yello tier if you’re eligible for CommBank Yello.
Points earn per $1 spent as follows5:
Purchase type |
Points per $1 spent5 |
Hotel and Car rental bookings made through Travel Booking, via the CommBank app |
From 5.5 to 6 Yello points based your Yello eligibility |
Flight bookings made through Travel Booking, via the CommBank app |
From 2.5 to 3 Yello points based your Yello eligibility
|
Dining out using Dine In Deals via the CommBank app |
From 1.5 to 6 Yello points based your Yello eligibility
|
International transactions made in store and online |
2 Yello points |
All other eligible transactions |
|
Yello Points
You’ll enjoy uncapped points earn based on your CommBank Yello tier if you’re eligible for CommBank Yello.
Points earn per $1 spent as follows5:
Purchase type |
Points per $1 spent5 |
Hotel and Car rental bookings made through Travel Booking, via the CommBank app |
From 5.5 to 6 Yello points based your Yello eligibility |
Flight bookings made through Travel Booking, via the CommBank app |
From 2.5 to 3 Yello points based your Yello eligibility
|
Dining out using Dine In Deals via the CommBank app |
From 1.5 to 6 Yello points based your Yello eligibility
|
International transactions made in store and online |
2 Yello points |
All other eligible transactions |
|
Yello Points
You’ll enjoy uncapped points earn based on your CommBank Yello tier if you’re eligible for CommBank Yello.
Points earn per $1 spent as follows5:
Purchase type |
Points per $1 spent5 |
Hotel and Car rental bookings made through Travel Booking, via the CommBank app |
From 5.5 to 6 Yello points based your Yello eligibility |
Flight bookings made through Travel Booking, via the CommBank app |
From 2.5 to 3 Yello points based your Yello eligibility
|
Dining out using Dine In Deals via the CommBank app |
From 1.5 to 6 Yello points based your Yello eligibility
|
International transactions made in store and online |
2 Yello points |
All other eligible transactions |
|
Yello Points
You’ll enjoy uncapped points earn based on your CommBank Yello tier if you’re eligible for CommBank Yello.
Points earn per $1 spent as follows5:
Purchase type |
Points per $1 spent5 |
Hotel and Car rental bookings made through Travel Booking, via the CommBank app |
From 6 to 6.5 Yello points based your Yello eligibility |
Flight bookings made through Travel Booking, via the CommBank app |
From 3 to 3.5 Yello points based your Yello eligibility
|
Dining out using Dine In Deals via the CommBank app |
From 2 to 6.5 Yello points based your Yello eligibility
|
International transactions made in store and online |
2 Yello points |
All other eligible transactions |
|
Yello Points
You’ll enjoy uncapped points earn based on your CommBank Yello tier if you’re eligible for CommBank Yello.
Points earn per $1 spent as follows5:
Purchase type |
Points per $1 spent5 |
Hotel and Car rental bookings made through Travel Booking, via the CommBank app |
From 6 to 6.5 Yello points based your Yello eligibility |
Flight bookings made through Travel Booking, via the CommBank app |
From 3 to 3.5 Yello points based your Yello eligibility
|
Dining out using Dine In Deals via the CommBank app |
From 2 to 6.5 Yello points based your Yello eligibility
|
International transactions made in store and online |
2 Yello points |
All other eligible transactions |
|
Yello Points
You’ll enjoy uncapped points earn based on your CommBank Yello tier if you’re eligible for CommBank Yello.
Points earn per $1 spent as follows5:
Purchase type |
Points per $1 spent5 |
Hotel and Car rental bookings made through Travel Booking, via the CommBank app |
From 6 to 6.5 Yello points based your Yello eligibility |
Flight bookings made through Travel Booking, via the CommBank app |
From 3 to 3.5 Yello points based your Yello eligibility
|
Dining out using Dine In Deals via the CommBank app |
From 2 to 6.5 Yello points based your Yello eligibility
|
International transactions made in store and online |
2 Yello points |
All other eligible transactions |
|
From 29 September, your card insurances will be underwritten by Allied World Assurance Company, arranged through Cover Genius6. Here's what's changing for your card.
Additional insurance added from 29 September 2029 |
|||
Card |
Product |
Benefit |
Details |
Ultimate Awards |
Other Complimentary Insurances |
Cracked Screen Cover4 |
Up to $1,000 per claim, 1 claim per year |
Smart Awards |
Up to $500 per claim, 1 claim per year |
||
Changes to your benefits from 29 September 2026 |
||||
Card |
Product |
Benefit |
Cardholder |
Cardholder + family |
Smart & Diamond Awards |
Complimentary International Travel Insurance |
Trip cancellation costs |
$2,500 |
$5,000 |
Ultimate, Smart & Diamond Awards |
Other Complimentary Insurances |
Extended Warranty |
No longer included |
|
Purchase Security |
No longer included |
|||
Guaranteed Pricing |
No longer included |
|||
Interstate Flight Inconvenience |
No longer included |
|||
A 10% excess applies to the claim value for claims on Cracked Screen Cover.
Limits apply: Smart Awards – 1 claim per year up to $500 with a 10% excess; Ultimate Awards – 1 claim per year up to $1,000 with a 10% excess.
Changes to your benefits from 29 September 2026 |
||||
Card |
Product |
Benefits |
Cardholder |
Cardholder + family |
Platinum Awards
|
Complimentary International Travel Insurance |
Trip cancellation costs |
$2,500 |
$5,000 |
Other Complimentary Insurances |
Guaranteed Pricing |
No longer included |
||
Interstate Flight Inconvenience |
No longer included |
|||
Gold Awards |
Complimentary International Travel Insurance |
Trip cancellation costs |
No longer included |
|
Gold and Platinum Awards |
Complimentary International Travel Insurance |
Baggage and personal goods |
No longer included |
|
Baggage delay expenses |
No longer included |
|||
Other Complimentary Insurances |
Extended Warranty |
No longer included |
||
Purchase Security |
No longer included |
|||
From 29 September 2026, all insurances on your card will be removed.
From 29 September 2026, all insurances on your card will be removed.
Changes to your benefits from 29 September 2026 |
||||
Cards |
Product |
Benefit |
Cardholder |
Cardholder + family |
Business Platinum Awards |
Complimentary International Travel Insurance |
Trip cancellation costs |
$2,500 |
$5,000 |
Other Complimentary Insurances |
Extended Warranty |
No longer included |
||
Purchase Security |
No longer included |
|||
Guaranteed Pricing |
No longer included |
|||
Interstate Flight Inconvenience |
No longer included |
|||
A $500 excess applies to medical, cancellation, and baggage & personal goods benefits.
Changes to your benefits from 29 September 2026 |
|||
Cards |
Product |
Benefit |
Change Details |
Business Gold Awards |
Complimentary International Travel Insurance |
Trip cancellation costs |
No longer included |
Baggage & Personal Goods |
No longer included |
||
Baggage Delay Expenses |
No longer included |
||
Other Complimentary Insurances |
Extended Warranty |
No longer included |
|
Purchase Security |
No longer included |
||
A $500 excess applies to medical benefits.
These cards do not include international travel insurance and this will not change. All other insurance benefits stay the same.
Procurement Management Account, incl. Virtual Cards, Corporate Charge Card and Corporate Credit Card
These cards and accounts do not include international travel insurance and this will not change. Transit Accident insurance and Unauthorised Transactions insurance benefits stay the same. You will be able to find the new certificates on our website from 29 September using the search term “Business credit cards” and referring to the “Things you should know” section.
Qantas Business Rewards
There are no changes being made to the cover on your card.
World Debit Mastercard
From 29 September, World Debit Mastercard customers will need to meet a new eligibility requirement to be covered by the complimentary International Travel Insurance on their card. From 29 September customers will be required to spend at least $500 in a single transaction on your prepaid travel costs using your eligible debit card. All other insurance benefits included with your World Debit Mastercard will stay the same.
Platinum Travel Money Card
This card does not include international travel insurance and this will not change. All other insurance benefits stay the same.
Platinum Debit Mastercard
This card does not include international travel insurance and this will not change. All other insurance benefits stay the same.
Cover is provided by Cover Genius Pty Ltd (ABN 43 159 983 598), AFS Licence No. 490058, and underwritten by Allied World Assurance Company Ltd (ABN 54 163 304 907).
Travel and dining credits are monthly benefits available to eligible Smart and Ultimate credit cardholders. Eligible Smart credit cardholders will receive a $10 travel credit and a $10 dining credit each month. Eligible Ultimate credit cardholders will receive a $25 travel credit and a $10 dining credit each month. Travel credits can be used on Travel Booking, provided by Hopper and dining credits can be used on Dine In Deals, provided by EatClub. Exclusions apply1,2.
Travel and dining credits will accumulate until they expire. Any unused credits remain in your Travel Booking Wallet or Dine In Deals account and can be used before they expire. When redeeming travel credits, the full value of your Travel Booking Wallet will be applied to pay for all or part of a booking in a single transaction. When redeeming dining credits, you can choose how much of your available balance to apply. If the transaction amount is less than the credit amount applied, or less than your total available credit balance, any remaining balance will stay in your account for future use.
Travel and Dining credits expire 12 months from the date they are granted, issued or credited. Any unused credits will also be forfeited if you no longer hold an open and active eligible CommBank card.
DashPass is DoorDash’s subscription service, which provides benefits including $0 delivery fees on eligible restaurant orders (minimum order value applies).
From 29 September, you can activate your complimentary DashPass subscription in four easy steps:
Spend at least $500 of prepaid travel costs prior to your departure on your Eligible CommBank card and activate your insurance in the CommBank app before you travel. World Debit Mastercard customers will now be required to meet the $500 minimum pre-trip spend on their card, effective 29 September 2026.
If you have a trip planned on or after 29 September and want to be covered under your existing insurance, you must activate your travel insurance by 28 September 2026 and spend at least $500 in a single transaction on your prepaid travel costs using your eligible card before you leave Australia. If you've already activated a travel insurance policy and met the $500 spend requirement, your policy will remain unchanged.
World Debit Mastercard customers, if you activate your travel insurance by 28 September 2026, you won't need to meet the $500 minimum pre-trip spend requirement and your policy will remain unchanged. The $500 minimum pre-trip spend requirement only applies to policies activated from 29 September 2026.
For trips activated before 29 September, your insurance continues to be provided by Zurich Australian Insurance Limited through Cover-More.
For trips activated from 29 September, your insurance will be provided by Allied World Assurance Company through Cover Genius.
For trips activated before 29 September 2026, contact Cover-More:
For trips activated from 29 September 2026, contact Cover Genius:
Contact details for enquiries, claims and emergencies will be provided once you activate your cover.
If you're looking for a credit card with different features, benefits or insurance options, you can explore other CommBank credit cards and learn more about switching your credit card.
You can contact CommBank or visit commbank.com.au/support.
Effective on 28 September 2026:
Effective on 29 September 2026:
1 While you have an open and active Ultimate or Smart credit card, Travel Credits will be applied to your Travel Booking Wallet within 7 business days of the grant or issuance, but in some cases may take longer, and have a 1-year expiry from the date granted, issued, and/or credited. These travel credits are not transferable or exchangeable for cash. Expiry dates can be viewed in your Wallet & Offers page of the Travel Booking website.
Travel credits are only issued for a card account statement period where the applicable card fee has been charged for that statement period. Where the fee is waived or not charged, no travel credit will be provided for that period, except where the fee is waived by meeting the minimum spend requirement (Smart: $2,000 per statement period; Ultimate: $4,000 per statement period). Travel Credit benefit is subject to change, and removal without notice and at our discretion.
When redeeming these travel credits, the entire value of your Travel Booking Wallet will be applied to pay for all or a portion of the booking amount in a single transaction. If the booking amount is less than the total value of your travel credits, the remaining balance of travel credits will remain in your Travel Booking Wallet for future use.
In the event that you no longer hold an open and active Eligible CommBank Card, you will forfeit all accumulated travel credits.
For full terms and conditions including the features provided by Hopper, and for any capitalised terms used here related to Travel Booking, visit travelbooking.hopper.com/terms.
Travel Booking is provided by Hopper Inc (Hopper). Hopper is not part of the CBA Group. CBA is not responsible for the content on this portal, nor the provision of any of the services that are offered through this portal. The services offered are subject to the Travel Booking terms and conditions. CBA does not guarantee the obligations or performance of Hopper or the services it offers.
All travel products and offers from Travel Booking are subject to availability and can only be booked by a holder of an Eligible CommBank Card.
Eligible CommBank Card means an active CommBank retail or business credit and debit cards, StepPay card or Travel Money Cards.
Customers are responsible for reviewing and accepting the terms and conditions of Hopper Inc. and any relevant provider (e.g. Airline, Hotel, Car company) before confirming a booking.
CommBank will receive a portion of the revenue generated from the Travel Booking platform.
2 While you have an open and active Ultimate or Smart credit card, dining credits will be applied to your Dine In Deals account and may take up to 7 business days from the date they are granted, issued or credited, although in some cases it may take longer. Dining credits are not transferable or exchangeable for cash. Unused dining credits can accumulate until they expire.
Dining credits are only issued where the applicable card fee has been charged. Where the fee is waived or not charged, no dining credit will be provided for that period, except where the fee is waived by meeting the minimum spend requirement (Smart: $2,000 per statement period; Ultimate: $4,000 per statement period). The dining credit expires 12 months after it is issued. Dining credit benefit is subject to change, and removal without notice and at our discretion.
In the event that you no longer hold an open and active Eligible CommBank Card, any unused dining credits will be forfeited.
Dine In Deals is a platform and service provided by EatClub Pty Ltd ABN 67 610 093 297, accessible to customers of CommBank via the Commbank App. Dine In Deals offers dining deals at participating restaurants and venues. EatClub is not part of the CBA Group. CommBank does not endorse any participating venue, or the services offered through the Dine In Deals platform, and is not responsible for, nor does it warrant or guarantee, the accuracy or completeness of the platform content or the performance of EatClub or its services. For full terms and conditions, visit eatclub.com.au/terms/dineindeals.
3 DashPass is provided by DoorDash Inc (DoorDash). DoorDash is not part of the CBA Group. CBA is not responsible for the content on this portal, nor the provision of any of the services that are offered through this portal. The services offered are subject to the DoorDash terms and conditions. CBA does not guarantee the obligations or performance of DoorDash or the services it offers. DoorDash benefits are subject to change, and removal without notice and at our discretion.
4 Cracked Screen Cover reimburses eligible mobile phone screen repair costs only and does not provide cover for damage to any other part of the device. Cover begins when your eligible card account is opened and applies to eligible mobile phones for up to 3 years from the date of purchase. To be eligible, the phone must have been purchased using an eligible CommBank card or be part of a phone plan paid for using an eligible CommBank card.
Limits apply: Smart Awards – 1 claim per year up to $500 with a 10% excess; Ultimate Awards – 1 claim per year up to $1,000 with a 10% excess.
5 CommBank Yello points on eligible Travel Booking and Dine in Deals transactions will be available from 1 October 2026.
Points earn per $1 spent on Travel Booking and Dine in Deals are based on your Yello eligibility points earn, plus the following bonus points:
How you earn or redeem CommBank Yello points will be subject to the CommBank Yello Program Terms & Conditions. You only earn points on eligible transactions (this excludes, for example, BPAY transactions, cash advances, balance transfers and payments to the Australian Taxation Office unless made using a Business Awards, Business Gold Awards and Business Platinum credit card).
6 The Contract of Insurance (Group Policy) between Commonwealth Bank of Australia and Zurich Australian Insurance Limited ABN 13 000 296 640, AFS License Number 232507 is terminating. Insurance arranged on and after 29 September 2026 will not be issued under this Group Policy.
Commonwealth Bank of Australia ABN 48 123 123 124 AFSL and Australian credit license 234945.
