Applications for our 2020/2021 Global Markets Summer Analyst Program are now open. Applications for our Summer Intern Program and remaining 2021 Graduate Program will open on 6th July 2020.

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About Retail Banking Services (RBS)

As the public face of CommBank, Retail Banking Services (RBS) delivers a seamless banking experience to more than 10+ million customers. We are the largest and most diverse part of CommBank, offering world-class products and services, supported by leading systems and processes.

While our branches and call centres directly support our customers every day, in head office we set the strategy for our products, deliver a world-class banking app, analyse insights about our customers to enhance our offerings, design and improve end-to-end processes and identify, prevent and control business risks.

Together, our retail staff, technology and the projects we deliver allow us to support millions of Australians to buy their own homes, open their own businesses and protect and grow their assets.

Our programs

Graduate Recruitment Program

The RBS (Commercial) stream offers an 18-month head office program and includes four structured rotations through key Retail Bank areas (Channel Support, Risk, Product and a specialisation of your choice), which will allow you to build diverse capabilities.

  • During your first rotation you’ll work in a Channel Support team. Channel Support is a head office function of our business that directly supports our branch and call centre staff to do their jobs effectively. These teams have a range of work you can get involved in, including business development, communications, change management, project management, strategy development and business performance analysis.
  • In your second rotation you’ll work in a Risk team, developing fundamental risk capabilities that will equip you to make more sound business decisions during your career in RBS.
  • During your third rotation you’ll work in a Product team on our Home Loans, Personal Loans and Credit Cards, Savings or Transaction products. Our Product teams are made up of a range of functions you can get involved in, including:
    • Product and feature development
    • Acquisition and retention strategy
    • Offer development
    • Product pricing
    • Customer experience
    • Process improvement
    • Risk management
    • Profit and loss management.
  • For your fourth rotation you’ll work in a specialisation of your choice. Here you can explore areas that align most to your passions and future career plans. Options include: 
    • Digital Analytics
    • Strategic Projects
    • Human Centred Design
    • Social Impact
    • Innovation Research
    • Payments
    • Customer Experience
    • Behavioural Economics
    • Publishing.

You will form part of a broader cohort under the RBS stream, which also incorporates our Digital and Analytics Graduates. In addition to your four RBS (Commercial) rotations, you’ll also have the opportunity to work with this broader cohort and get direct exposure to our customers through our branch network, contact centres and other unique problem-solving and project experiences

Your program also includes multiple professional development opportunities, including interactive masterclasses, training courses and graduate conferences. These collaborative sessions will enable you to develop leadership capabilities, enhance your presentation skills and critical thinking. You’ll be exposed to topics such as emotional intelligence, resilience and leading through change, which will prepare you for success during the program and beyond

We have roles available in Sydney for the RBS (Commercial) Program

 

Where could the Program take you?

Our Graduate Program is designed to set you up for success in a range of different career paths within our Retail Bank. Teams you could land in beyond your program include:

  • Strategic Projects
  • Product
  • Customer Insights
  • Human Centred Design
  • Social Impact
  •  Innovation Research
  • Payments
  • Product Pricing
  • Customer Experience
  • Communications
  • Behavioural Economics
  • Business Development
  • Risk Management
  • Publishing & Copywriting

Summer Intern Program

This 10-week Program provides exposure across our diverse business. You’ll receive training and networking opportunities, be supported by a buddy and have the chance to contribute meaningfully to our business.

What we look for

We consider graduates from all degree backgrounds. However, to be successful in your career in the Retail Bank you need to be innovative, results driven, a problem solver, solutions focused, resilient, strategically minded and proactive.

You are a strong role model of our purpose and values, and demonstrate leadership attributes. You have excellent interpersonal and communication skills, and are commercially minded and passionate about delivering exceptional customer service.

Benefits 

As well as building a strong understanding of the RBS area of CommBank, you’ll also benefit from:

  • Challenging work and diverse experience: You’ll work on exciting and diverse projects that make a difference. This will help you develop a range of new skills and experiences
  • Responsibility and autonomy: With the support of your manager and your team, you’ll be trusted to deliver outcomes that contribute to CommBank’s strategic priorities and goals
  • An ever-improving Program: We're always refreshing and improving our program so you get the most exciting and engaging experience possible. Your development and experience will be overseen by our Graduate Council to ensure your experience is world class
  • Support: You’ll be mentored by a second-year graduate, experienced rotation managers and a Program Manager, who will help you develop and drive your own career
  • Career success: The program is designed to set you up for your future career and long-term success at CommBank
  • Endless opportunity: You are encouraged to discuss your career aspirations with your rotation manager and Program Manager, who can help make them a reality
  • Networking: You’ll have the chance to work with talented people and form important relationships within the business
  •  Community involvement: Engage the wider community beyond your day-to-day work through graduate-led community projects and initiatives.

Awards and recognition

Award logo: The Australian Top 100 award

The Australian Top 100 

Graduate Employer 2020
#1 Banking and Finance sector

Award logo: Australian Financial Review and GradConnection Top 100

Australian Financial Review  & GradConnection Top100 Graduate Employers Ranking

Graduate Employer 2020
#9 Most popular Employer 

Award logo: Top Graduate Employers 2019

Top Graduate Employers 2020