Applications for our 2022/23 Summer Intern Program and our 2023 Graduate Program are now open and will close at 11:59pm (Syd/Melb time) on 8 August 2022.

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About Retail Banking Services (RBS – Commercial)

As the public face of CommBank, Retail Banking Services (RBS) delivers a seamless banking experience to more than 10+ million customers. We’re the largest and most diverse part of CommBank, offering world class products and services, supported by leading systems and processes.

While our branches and call centres directly support our customers every day, outside of this we set the strategy for our products, deliver a world-class banking app, analyse insights about our customers to enhance our offerings, design and improve end-to-end processes and identify, prevent and control business risks.

Together, our retail staff, technology and the projects we deliver allow us to support millions of Australians to buy their own homes, open their own businesses, protect and grow their assets.

Find out more about the Retail Banking Services

Our Programs

  • Graduate Program

    The RBS (Commercial) stream offers an 18-month Program and includes three rotations through key Retail Bank areas (Channel Support, Product and a specialisation of your choice), which will allow you to build diverse capabilities.

    • During your first rotation you’ll join a Channel Support team. Channel Support directly supports our branch and call centre teams to deliver exceptional service to our customers. These teams have a range of work you can get involved in, including business development, communications, change management, strategic projects and business performance analysis.
    • During your second rotation you’ll work in a Product team on our Home Loans, Personal Loans, Credit Cards, Deposits or Transaction products. Our Product teams are comprised of a range of functions you can get involved in, including:
      • Product development and profit & loss management
      • Acquisition and retention strategy
      • Product pricing
      • Customer experience
      • Strategic projects and process improvement
      • Risk management
    • For your third rotation you’ll work in a specialisation of your choice. Here you can explore areas that align most to your passions and future career plans. Options include: 
      • Analytics
      • Digital and Technology
      • Advice and Insurance
      • Payments Development
      • RBS Strategy

    You’ll form part of a broader cohort under the RBS stream, which also incorporates our Digital and Analytics Graduates. In addition to your three RBS (Commercial) rotations, you’ll have the opportunity to complete three experiences. These experiences will give you direct exposure to our customers through our branch network and call centres, help you to develop fundamental risk capabilities and expose you to unique problem-solving opportunities.

    Your Program also includes multiple professional development opportunities, including interactive masterclasses, training courses and Graduate conferences. These collaborative sessions will enable you to develop leadership capabilities, enhance your presentation skills and critical thinking. You’ll be exposed to topics such as emotional intelligence, resilience and leading through change, which will prepare you for success during the Program and beyond

    We have roles available in Sydney for the RBS (Commercial) Program.

  • Summer Intern Program

    This 10-week Program provides exposure across our diverse business. You’ll receive training and networking opportunities, be supported by a buddy and have the chance to contribute meaningfully to our business.

  • Where could the Program take you?

    Our Graduate Program is designed to set you up for success in a range of different career paths within our Retail Bank. Teams you could land in beyond your Program include:

    • Product
    • Customer Insights
    • Payments Development
    • Pricing
    • Customer Experience
    • Communications
    • Business Development
    • Risk Management

What we look for

  • We consider Graduates from all degree backgrounds. However, to be successful in your career in the Retail Bank you need to be innovative, results driven, a problem solver, solutions focused, resilient, strategically minded and proactive.

    You’re a strong role model of our purpose and values, and demonstrate leadership attributes. You have excellent interpersonal and communication skills, and are commercially minded and passionate about delivering exceptional customer service.

Benefits 

  • As well as building a strong understanding of RBS at CommBank you’ll also benefit from:

    • Challenging work and diverse experience: You’ll work on exciting and diverse projects that make a difference. This will help you develop a range of new skills and experiences
    • Responsibility and autonomy: With the support of your manager and your team, you’ll be trusted to deliver outcomes that contribute to CommBank’s strategic priorities and goals
    • An ever-improving Program: We're always refreshing and improving our Program so you get the most exciting and engaging experience possible. Your development and experience will be overseen by our Graduate Council to ensure your experience is world class
    • Support: You’ll be mentored by a second-year Graduate, experienced rotation managers and a Program Manager, who’ll help you develop and drive your own career
    • Career success: The Program is designed to set you up for your future career and long-term success at CommBank
    • Endless opportunity: You’re encouraged to discuss your career aspirations with your rotation manager and Program Manager, who can help make them a reality
    • Networking: You’ll have the chance to work with talented people and form important relationships within the business
    •  Community involvement: Engage with the wider community beyond your day-to-day work through Graduate-led community projects and initiatives

    Discover more rewards and benefits of working at CommBank here.

Awards and recognition

Award logo: Universum

Universum Student Most Attractive Employers 2021

#3 by Business, Commerce & Management Students

Award logo: The Australian Top 100 award

The Australian Top 100 

Graduate Employer 2020
#1 Banking and Finance sector

Award logo: Australian Financial Review and GradConnection Top 100

Australian Financial Review  & GradConnection Top100 Graduate Employers Ranking

Graduate Employer 2020
#9 Most popular Employer

Award logo: Top Graduate Employers 2022

Top Graduate Employers 2022