Commonwealth Bank warns customers of new scam

25 July 2006

The Commonwealth Bank today issued a warning to all consumers that there is new type of email "phishing" scam currently being circulated.

Phishing scams are fake emails attempting to impersonate a Bank enticing the recipient to visit a Web site to log on to their Internet Banking service or to update their information. The latest phishing scam is being sent to many email addresses across Australia, not only to Commonwealth Bank customers.

The SCAM asks customers to fill in a survey in return for a $25 reward, which is promised to be credited to the customer’s bank account. The Website behind this scam will attempt to capture a customer’s NetBank client number and password. This is a new approach to attempt to collect customer bank account details and personal information.

Michael Cameron, Group Executive, Retail Banking Services said, "The Bank takes the issue of protecting customer funds and personal information from unscrupulous thieves very seriously and for this reason thought it important to warn consumers of the sophisticated attempts to obtain their personal information".

He said, "At no time does the Bank contact customers by email or telephone to seek bank account or personal information or offer financial rewards as inducement to provide personal and bank account details".

The Bank asks all customers to log on to NetBank by entering the NetBank address directly into their Web browser.

If a customer does receive an email, they should not respond and delete it immediately. Should a customer inadvertently respond to an email and provide banking or personal information, they should immediately contact their bank.

Consumers should also be careful when using computers other than their own personal computer to process financial transactions or provide personal information as these machines may not have the most up to date virus protection."


For further information, please contact:

Bryan Fitzgerald
General Manager, Media
Telephone (02) 9378 2663